Every HR leader and manager, has an important role to play in delivering on the promises a company makes to its customers. If you don’t have a culture that looks after your customers, someone else will !
Learn how to measure and evaluate your company's current level of customer centricity and the practices that help build your own customer experience culture and organisational capabilities that deliver profitability, innovation and employee empowerment.
To support our CEO and executives, managers and team drive organisational performance through a customer centric culture, we need to ask ourselves the big question – how are we serving our internal facing customers as an HR function?
8am - 8.30
Coffee and networking and breakfast
8:30 - 10.30
Welcome and HR Singapore Strategic Overview
Building a High Performance Organisation - Adding Value through a Customer Centric HR Strategy (http://www.marketculture.com/ )
This would include an activity to do a self assessment on their own organisations and review and debrief
Q&A and Close