$50 – $194

CUSTOMER SERVICE EXCELLENCE (MASTERCLASS)

Event Information

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Location

Sunshine Plaza (Office Tower)

91 Bencoolen Street, #06-04

Singapore, Singapore 189652

Singapore

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Event description

Description

(Please kindly contact us at +65 6829 7253 prior to your booking.)


COURSE OBJECTIVES

The objective(s) of the course seeks to holistically instil the basic awareness to a positive mindset towards customer service by understanding the importance of customer service, be it at internal or external level, understanding what is customer service, what it means by meeting customer’s expectation and meeting customer’s expectation exceedingly by applying the ‘Go the Extra Mile Service’ (G.E.M.S) concept. Attendees will also gain understanding on the importance of good technique to situation handling, and the repercussion if situations are not handled well. At the end of the course, attendees will be able to acquire key acknowledge and skills to an effective customer service. These key skills consist of, learning and understanding the importance of patience, attentiveness, clear communication skill, knowledge of product and services, ability to use positive language , acting skill, time management, ability to read customers, a calming presence, goal oriented focus, ability to handle surprises, persuasion skill, solution oriented, closing ability and the willingness to learn.



COURSE CONTENT

The seven (7) hours workshop is targeted at staffs who are required to handle both internal and external clients. Its main objective(s) would be to develop essential skills to help attendees to build a healthy mindset, and awareness to what is good customer service as so to create a lasting impression. However, the workshop will not be complete without practical application of these skills taught. Hence, the second part of the workshop will see three parts of two-way role play, where attendees will gain practical hands-on experience through given scenarios and group discussions.


**Workshop Info:


Training Duration: 1 days (10a.m – 5p.m)

- Fee: $194.00 Nett (You Pay S$0 after Skillsfuture subsidy).

- Eligible for CSP & WTS scheme

- Supporting Public Agency: Skillsfuture Singapore

- Suitable Job Level: Managerial, Supervisory, Operational, PMETs & Entrepreneurs.

- Course Materials + 2 Lunch provided.

- Email Booking: Charis Soh (Director, Operations) charisgnlcbc@gmail.com

- Please kindly contact us at +65 6829 7253 prior to your booking.

Note: In the course of the event, photographs of participants/videos or interviews of the participants could be conducted by the company, or its appointed vendors, for the purpose of post event publicity of the respective event, either in the Company's official publications/website or any third party's publication/website approved by the Company.

Terms and Conditions:

  • Allocation of seats is on a first-come-first serve basis and limited seats for each event.
  • The registration fee is due and payable upon registration and must be received prior to the event.
  • Payment must be made 07 working days prior to the event date.
  • Registration will only be confirmed upon reciept of full payment.
  • G&L Chartered Business Consultants Pte Ltd ("The Company") reserves the right to refuse to register or admit any participant, and to cancel or postpone the course or seminar if it deems fit.
  • Email Booking: Charis Soh (Director, Operations) cslx@gnlconsultancy.com.sg
  • Please kindly contact us at +65 6829 7253 prior to your booking.

Cancellation and Refund of Fees:

  • Registration will be deemed closed 01 week prior to the event date or when seats are filled. (i.e. If the event is dated 05th June 2017, the closing date shall be 29th May 2017).
  • Participants who cancels their registartaion before the commencement date shall be liable to pay the percentage of the event set out as follow;

(i) 20 days before commencement date: 25% of event fee.

(ii) 19 to 08 days before commencement date: 50% of event fee.

(iii) 07 days or less before commencement date: 100% of event fee.

Participant who is unable to attend the event due to medical exigencies will be subjected to a cancellation fee of 50% of event fee.

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Date and Time

Location

Sunshine Plaza (Office Tower)

91 Bencoolen Street, #06-04

Singapore, Singapore 189652

Singapore

View Map

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