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Effective Coaching Processes and Techniques

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Coaching and Training are integral parts of any organization’ self-renewal or improvement efforts. We believe that an organization can most effectively respond and efficiently respond to its employees’ development needs if:

  • The organization has internal capability to design coaching training programs based on the needs of the organization and adapted to their unique personnel

  • The organization utilities. As part of their coaching staff, managers who have considerable line experience and an appreciation for the day-to day work problems

This workshop is designed to make organizations self-sufficient in the coaching the area by developing a cadre of internal professional managers that have the internal expertise to coach employee subordinates in the areas of improved performance.

This Workshop laboratory will focus on the following skills:

  • Identifying employee coaching training needs to support the business

  • Preparing employee coaching training plans for improved job performance and motivation

  • Using appropriate coaching methods for employees to achieve organization objectives

  • Evaluating internal coaching programs and making improvements

Course Objectives

At the end of the workshop the participants will have:

  • Learned how to develop individual employee coaching plans to improve job performance

  • Learned the fundamentals of the coaching and mentoring process

  • Clarified their personal values relative to the coaching training process

  • Reached agreement on adult coaching concepts that can be applied back on the job to employees needing coaching assistance

  • Develop a fundamental working knowledge of a variety coaching skills and competencies

Course Content

Day 1 – Morning

  • Workshop welcome and overview

  • Setting the workshop stage – Key Coaching workshop topics and Learning methods practice areas

  • Participant problem senses and learning expectations and needs

  • Coaching and Mentoring – Differences and Definitions

  • Proven Coaching competencies and overview

Day 1 – Afternoon

  • Coaching Values – A group values clarification exercise to determine critical coaching values back on the job-

  • Effective Coaching fundamentals – Basic Process Steps and requirements

  • The Need for coaching in today’s organization and who should be involved to make it happen effectively

  • An effective managerial and supervisor coaching cycle

  • Interpersonal Effectiveness profile – a self-assessment exercise

Day 2 – Morning

  • Developing a helping coaching relationship – Some suggestions to consider

  • The need for “Emotional Intelligence” an overview

  • Dealing with Conflict in a coaching situation – Behaviors and Basic fundamentals

  • Coaching multiple role plays with feedback – A practice application session with individual feedback

  • Developing your Personal Coaching Development Improvement Plan – an individual exercise

  • Coaching Improved Employee Performance – Proven suggestions

Day 2 - Afternoon

  • Coaching and Mentor role and responsibilities

  • Effective Coaching / client contracts

  • Ensuring a coaching organization culture – Things to consider

  • Proven Tips for coaching employees

  • Coaching Pitfalls to avoid

  • Workshop evaluation and adjournment

Who Should Attend?

This workshop is intended for any manager or supervisor who has direct employee reports including senior management who needs to enhance their individual employee coaching and mentoring competence levels especially when giving and involved in providing employee performance reviews.

Workshop Learning Methods will involve the use of topic mini content lectures, Group discussion and problem exercises, Practice application role playing coaching exercises, individual self-assessment exercises, and case coaching examples.


How can I contact the organiser with any questions?

Customized Training Solutions Pte. Ltd.

Registration No. 201621001H


Tel. #: +65- 6524 4973

Fax: # +65-67258438

What's the refund policy?

  • Location is subject to change

  • Minimum number of participants has to be reached prior to confirmation of event

  • Please note that trainers and topics were confirmed at time of publishing, however, CTS may necessitate substitution, alterations or cancellations. CTS reserves the right to change or cancel any part of its published programmed due to unforeseen circumstances.

  • Registrations should be made 3-4 weeks prior to event date

  • Full payment for the course should be made 2 weeks prior to event date

  • Cancellation 3 weeks prior to event date or no shows are liable to pay the full course with no refund, however you may substitute delegates at any time

  • Participants are required to attend at least 80% of the course program prior receipt of Certificate.

  • Force Majeure: Should for any reason outside the control of CTS, the trainer changes his dates or event cancels due to the act of terrorism, extreme weather conditions, industrial action or epidemic, CTS shall reserve the rights to replace the trainer or reschedule the event but the client hereby indemnifies and holds CTS harmless from and against any and all costs, damages and expenses, which are incurred by the client.

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