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Effective Communication & Conflict Management Skills

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Dubai, Dubai

United Arab Emirates

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Effective Communication & Conflict Management Skills

At the end of this program the participants should be able to recognize different styles of communication and how to adapt their communication style and method to create understanding and rapport with others. They will learn how to reflect on different methods of communication and decide when each is most suitable, to appreciate the role of body language and voice tone in effective communication and to communicate their message in an effective and engaging way for the recipient.


• Effective business communications

• Forms and methods of communications

• Process of communication

• Appreciating different communication styles

• Communication styles

• Appreciating different communication styles, identifying own communication style and preferences

• Adjusting to other communication styles

• Preparation and beginning of communication

• First impression , effective methods of beginning the communication

• Barriers in communication

• "Reading" behavioral patterns of opponent.

• Necessary skills for successful communication

• Evaluation of communicability

• Techniques of active listening

• Algorithm of polite refusal

• Constructive criticism

• Nonverbal communications

• Voice tone and projection

• Body language

• Business negotiations

• Important aspects of business negotiations

• Decision making in negotiations

• Effective presentations

• Contact with the audience and the form of its setting

• Mistakes in holding presentation

• The methods of persuasion

• Stage of completion of business communication

• Actions after completion of business communications

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Dubai, Dubai

United Arab Emirates

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