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Barcelona

Spain

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ESSENTIAL SUPERVISORY SKILLS
DURATION: 5 Days
At the end of this program the participants will learn to identify the most important functions of supervisors; the testing tools and technologies to improve the effectiveness of supervisors; how to develop and improve management skills (including assessment of staff, delegation of tasks, motivation, management of non-standard situations); to develop mentoring and literacy skills to effectively give feedback.
COURSE CONTENT
Supervisor’s major functions
•What are the skills required for effective work of a supervisor?
•Notions of management and supervisors, basic functions.
•Analysis of a supervisory and manager’s self-competence
Management targeting
•Target definition skills of a manager.
•Significance of an effective target definition.
•Target definition tools.
•SMART tool
Planning skills
•Graphic Tools for Planning.
•Training of operational planning skills
•Notion of comprehensive planning
Staff management skills
•A team and a leader notions
•«Leadership» function in management
•Leadership skills required for a manager
•Basic notions of conflict management
Skills to motivate staff
•Material and non-material motivation;
•Management style as a factor in motivating employees;
•balance of stimulus and anti-stimulus
Supervisor and teamwork
•Literacy skills mentoring;
•Bilateral process of delegating tasks;
•Coordination. Skills effectively in a team meeting
Business management skills
•“Organization” function of management
•Function of organizational arrangement in management
•4 spheres of management
Control function.
•Manage personal effectiveness of employees;
•Criteria and forms of control;
•Errors of Control function;
•Individual approach in monitoring.
Professional upgrading plan
•Ratio of “skills” and “competence”
•Projection of personal upgrading of a Supervisor’s competence

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Spain

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