It’s no secret that hospitality sales & service have changed in recent years. We are all working harder, with more responsibilities. High pressure selling is no longer effective. Customers want involvement and engagement. They want to be recognized and listened to. And they don’t want you to forget them once the sale is made.
Participants will also discover that emotions drive people and people drive performance. Emotional Intelligence will be central to this transformational learning program. Emotional intelligence leads to more effective relationships and directly influences the performance of the hotel / resort. Strategic relationships will make or break any business, no matter how big and no matter what kind of market.
Program Objectives & Outline
To understand the fundamental and psychology of selling in gaining Personal Mastery. Emotional Intelligence will be the core learning framework in the discovery of self and the effective of engagements with customers and others.
To learn and practice powerful and persuasive sales strategies to create effective impression and long term relationship in accounts developments
To understand and adopt the powerful 6 ‘C’ s Sales framework in winning new business (account penetration) and growing more from the existing hotel’s customer base
To gain new insights and skills in probing, power of questionings in developing benefits.
To discover and apply the 6 key strategic action drivers in understanding what the customers think about
To enhance the influential language to effectively position the benefits vs features of your hotel/ resort
To overcome common types of sales objections faced by sales professional
To reduce sales objections through practising six-step proven clarification strategies
To increase sales by adopting proven techniques in professional sales commitments / closing
To gain new powerful and effective sales tools in the sales process
* Your Investment - RM 1,900.00 per person (subject to 6% GST)
* Register before December 15, 2016 and get a free one hour coaching post program worth RM 1,500 per person.
This internationally recognized program is facilitated by Global Speaker and Leadership Executive Coach, Jonathan Low, CSP, PCC, MBA.
"Increased self-awareness accelerates professional relations and business success". Jonathan centers his speaking and executive coaching work with organizations and senior executives around this premise to measurably improve their leadership effectiveness and business performance especially in the areas of Service Quality, Sales Performance, Leadership Communication and Team Development.
Jonathan has more than 25 years of professional & international business experience in executive positions in the service industry and has worked with executives and their leadership teams throughout Asia and the Middle East. He is also recognized as one of the Global Guru Top 30 Hospitality leader and expert.
Visit: www.JonathanLow.net to learn more or email us: info@JonathanLow.net
What are previous participants saying:
Zarli Maw, Director of Sales - https://www.youtube.com/watch?v=2fF1gCxkh0s
Allen Wang, Senior Sales Manager - https://www.youtube.com/watch?v=U9Mimum8UtQ