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How to Have Difficult Conversations | Get Professional

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Understand and learn why and when difficult discussions are needed, and obtain the tools to manage your own difficult discussions.

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Important Notice

This programme/event is open to members of the National Library Board, Singapore. Please ensure you have your myLibrary ID on hand before proceeding with the registration. If you do not have a myLibrary ID, you can create one here: https://account.nlb.gov.sg/.

About the Programme/ Event

Often, the only thing worse than having a difficult discussion is not having one at all. To help you understand and prepare for difficult discussions, this workshop focuses on understanding and learning why and when difficult discussions are needed, and provides you with tools to manage your own difficult discussions.

We cover topics such as understanding when difficult discussions are needed and what they are, getting the sequence of the discussion right, managing the place and space, how to actively listen and how to ask the right questions. This workshop will also introduce you to a conversational model that you can apply to all of your difficult discussions, and learn what to do when things go wrong.

About the Trainer

Andrew Parker is the founder of Wasabi Consulting, with over 25 years of experience working with multi-national companies in Asia, Europe, and Australia. He has led global projects, managed large customer accounts and sales teams, and delivered global training programs. In the course of his work, he has managed and coached others in having difficult discussions. He holds an MBA and BA degrees and is a certified Cultural Intelligence (CQ) trainer and leadership coach.

About the Series

Get Professional is back in full swing, with fresh pickings to tickle your learning buds. Season 4 spotlights important skills to enhance employability (interview and resume writing) and cope in the new normal (managing change and building resiliency), with exciting new facets on writing and presentation skills. From general business writing to corporate storytelling, the series focuses on vital skills to improve workplace productivity and efficiency.


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Online Programme/Event Administrative Information

  • This programme is conducted entirely online. You may access Zoom via the app or using a web browser
  • Please ensure that you enter a valid email address as you will receive an email with the link to the online programme/event near the day of the programme/event
  • The link of the programme should not be shared with others
  • Do ensure you have a strong internet connection. Using your mobile data is not recommended
  • The National Library Board, Singapore (NLB) reserves the right in its absolute discretion to disqualify or refuse admission to any registrant without any reason and notice
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The National Library Board (NLB) manages a network of 27 public libraries, the National Library and the National Archives of Singapore. NLB promotes reading, learning and information literacy by providing a trusted, accessible and globally-connected library and information service through the National Library and a comprehensive network of Public Libraries.

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