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Indeed Speaker Series: Quantifying Empathy with Service Level Objectives

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WeWork Beach Centre

15 Beach Road

Meeting Room 1A

Singapore, Singapore 189677

Singapore

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SREs use Service Level Objectives to achieve high reliability, but what is a good objective? Choosing an SLO is an art that requires deep understanding of your users, product, and business. Quantifying Empathy will help you turn intuition into engineering so you can hit the right reliability target every time.

Ketan Gangatirkar is a software engineering manager at Indeed responsible for Job Seeker products. For the last 9 years, he's been helping millions of people get jobs. He has broken Indeed's site in dozens of different and creative ways over the years and has finally learned what not to do. For a time, he was responsible for the SRE organization at Indeed, helping the company evolve from centralized operations to a faster, more independent, and more scalable model, so that people like Ketan can't break the site anymore.

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Date and Time

Location

WeWork Beach Centre

15 Beach Road

Meeting Room 1A

Singapore, Singapore 189677

Singapore

View Map

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