$1,996 – $2,495

ITIL4 Foundation Training - Brunei (3 Days Instructor Led Classroom Trainin...

Event Information

Share this event

Date and Time

Location

Location

Radisson Hotel Brunei Darussalam (Venue Confirmed)

Jalan Tasek

Bandar Seri Begawan, Brunei-Muara District BS8674

Brunei Darussalam

View Map

Refund Policy

Refund Policy

Refunds up to 30 days before event

Event description

Description

Course Description

Extensive research has consistently shown that ITIL is fundamental to businesses, enables transformation and helps organizations realise value. Many organisations invest heavily in adopting and adapting ITIL into their business practices and upskilling their workforce with ITIL qualifications.

ITIL4 will help businesses navigate the new technological era, commonly known as the Fourth Industrial Revolution. The speed of current breakthroughs is disrupting almost every industry on a global scale. The Fourth Industrial Revolution is marked by emerging technology in fields including robotics, artificial intelligence, nanotechnology, quantum computing, biotechnology, the Internet of Things (IoT), 3D printing, autonomous vehicles and much more.

ITIL4 provides a practical and flexible basis to support organizations on their journey into the new world of digital transformation by helping them align their human, digital and physical resources, adopt emerging technologies into their IT operations tocompete within the complex modern landscape.

The ITIL Foundation certificate is awarded to candidates passing the examination. Participants will also earn 21 Project Management Institute (PMI) Professional Development Units upon course completion.

Learning Objectives

On completion of this course, the following learning outcomes will be achieved:

  • Understand key service management concepts
  • Understand how the ITIL guiding principles can help an organization adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL service value system
  • Understand the activities of the service value chain, and how they interconnect
  • Know the purpose and key terms of selected ITIL practices with focus on key selected practices

Course Outline

Understand Key Concepts of Service Management
Service Management
Service and relationship with Value, Outcome, Cost and Risks
Service Consumers, Service Providers, Users, Customer
Understanding Nature and Components of Value
Value Co-Creation
Understanding Service Relationships
ITIL Guiding Principles
Focus on Value
Start Where You Are
Progress Iteratively With Feedback
Collaborate and Promote Visibility
Think and Work Holistically
Keep It Simple and Practical
Optimize and Automate
ITIL Service Value System
Four Dimensions of Service Management
Components of the Service Value System including Value Chain, Governance and Practices
Value Chain Activities within the Value System
ITIL Practices
3 Categories of ITIL Practices
Purpose and detailed look at selected Practices (including):
Incident Management
Problem Management
Change Control
Service Level Management
Continual Improvement
Service Request Management
Service Desk
Information Security Management
Relationship Management
Service Configuration Management
Supplier Management

Who Should Attend

The target audience for this course and qualification are:

  • Individuals at the start of their journey in Service Management
  • ITSM Managers and aspiring ITSM Managers
  • Individuals working in other parts of IT (digital, product development) with strong interface with service delivery
  • Existing ITIL qualification holders wishing to update their knowledge

What is Included

  • AXELOS Accredited Instructor
  • Accredited Training Materials
  • ITIL4 Foundation Examination
  • Access to Online Learning System for Supplementary Materials
  • Lunch and Breaks

Course Duration

3 Days Instructor Led Classroom Training

Examination

  • 40 Multiple Choice Questions
  • 1 mark per correct answer
  • 26 marks required to pass (out of 40 available) – 65%
  • One hour duration
  • Closed-book

Enquiries

For Corporate Enquiries, please email enquiries@sapience-consulting.com

Share with friends

Date and Time

Location

Radisson Hotel Brunei Darussalam (Venue Confirmed)

Jalan Tasek

Bandar Seri Begawan, Brunei-Muara District BS8674

Brunei Darussalam

View Map

Refund Policy

Refunds up to 30 days before event

Save This Event

Event Saved