Malaysia OpenGov Leadership Forum 2018

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Putrajaya Marriott Hotel IOI Resort City

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Digital transformation and innovation are helping the governments to be more efficient, agile, resilient, responsive and help drive economic growth, improve the quality of life, and create sustainable communities.

Progressive governments of the future will need to drive and create value by connecting citizens, businesses, and things. This value will be measured through the quality of life, the economic prosperity of the citizens, and a seamless introduction of government services to the digital natives of the country.

It is no longer enough to be citizen-centric in the age of digital disruption. Government services needs to be citizen-driven.

Malaysian Government started its digital journey in the 1990s, with the government using online channels to provide static information to the people. It was a one-way communication. As eGov progressed from 1.0 to 2.0, the focus shifted to transactions. Citizens started using online services to transact with the government. Now the Government is moving to eGOV 3.0, where it is about dynamic information and using online services to create opportunities for public participation.

Digital innovations and changing demographics mean citizens will expect more and more from their governments. ICT trends in the areas of digital workspace, citizen engagement, open data, digital government platforms and the Internet of Things are fundamentally altering the way we live and work. In this scenario, citizens are looking to government for solutions and to deal with these new age challenges, a more holistic, creative and multidimensional approach is required.

During Malaysia OpenGov Leadership forum 2017, Dato’ Dr. Mazlan Yusoff, Director General, MAMPU (Malaysian Administrative Modernisation and Management Planning Unit) highlight four projects by MAMPU, which are putting the government on the right trajectory.

Public sector initiatives


GAMMA (Gallery of Malaysian Government Mobile Applications) is a good example of how the government is leveraging the high mobile penetration in the country. Surely this will increase demand for various services through mobile technology. All the different mobile applications created by various agencies, that deal with many issues, are placed onto this one platform. All the apps have official security certification. GAMMA also provides help to government agencies to develop in-house applications to meet their work requirements. This is in line with the government’s efforts to make it easier for citizens to find and use services.



Image credit: MAMPU

1 MOCC or the Malaysia One Call Centre is one of the initiatives under the National Blue Ocean strategy. The driving idea behind 1MOCC is that there should be no wrong door to access a government service. So, 1MOCC is a single point of contact centre operating 24 hours a day, seven days in a week to answer any public enquiry, complaint, suggestion and feedback via phone call, short messaging system (SMS), fax, email and social media. Messages are directed to the right agency, so that they can take the required action and report on it. It can be used by citizens as well as non-citizens and businesses. The SITI@1MOCC (SITI stands for 'I Want To Know Information’) mobile application has also been launched to allow the public to submit their queries or feedback. Dato’ Dr. Mazlan said that the next step now would be to use data analytics tools all the data captured in 1MOCC to improve services.

GOS gateway


Image credit: MAMPU

The GOS or Government Online Services Gateway will be a single gateway for all government services. This will require a shift within government departments and agencies from delivering services in silos to a more integrated approach. It is being implemented in four clusters, Business, Education, Health and Welfare. The GOS Gateway is an integral part of the government’s digital first, citizen focused strategy.

Government Information Exchange Hub


Image credit: MAMPU

The information exchange hub is being developed and government agencies are invited to put their data on the platform and share it. Data sharing between agencies would be crucial to achieving the vision of integrated service delivery.

Setting ambitious challenges

Malaysia wants to improve its ranking in the Online Services Index (OSI) under the United Nations E-Government Survey to 30 by 2018 and 15 by the year, 2020 from its current ranking of 40 in 2015. Simultaneously, the government is setting itself a target of being in the top 30 in the Open Data Barometer (ODB) by 2020. As of 2015, Malaysia had an ODB rank of 51. Dato’ Dr. Mazlan reminded the audience that in this process of moving along with disruptive technology, it is important to remember the intangibles, the human aspects. He concluded saying that there will be struggles and challenges along the way. But there is no alternative. Malaysia must move towards an end-to-end citizen centric, user friendly interface and personalised services. Other countries are also carrying out digital transformation and Malaysia cannot afford to fall behind.

OpenGov is pleased to bring the highly anticipated 3rd Annual Malaysia OpenGov Leadership forum to be held on the 15th March 2018.

Here, you will meet C-level government experts and industry professionals addressing the most important policy, management and leadership issues surrounding the future of digital government and the role of the public-sector CIO.

Based on our conversations with senior officials from Malaysian public sector, 3rd Annual Malaysia OpenGov Leadership Forum Leadership is streamed along three digital Government tracks representing the different key challenges as the following:

You will gain access to innovative case studies and interactive discussions on:

Predictive Analytics, Cyber Security, Cloud, Mobility, IOT, Privacy, Big Data, and Data Centers through first-hand interactions with peers, luminaries, as well as, emerging and established organisations.

The 3rd Annual Malaysia OpenGov Leadership Forum serving as a full day of

valuable insights and networking opportunities plays an integral role in keeping the digital professionals

Connected, Educated, Engaged and Inspired.

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Putrajaya Marriott Hotel IOI Resort City

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