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Modern Warehouse Management System

Programme Overview

Warehouse is one of the critical logistics functions that can largely influence the supply chain performance and customer satisfaction. As a critical link in the supply chain, warehouses plays a vital role in executing both forward and reverse supply chain operations. Modern supply chain practices, like just-in-time delivery, cross-docking, etc., coupled with e-business and the ever-increasing pressure to improve supply chain efficiency have introduced the need to improve supply chain efficiency and productivity of warehouse through effective warehouse management system. Hence, a system that adopts integrated approach leverage the modern information and communication technologies can be highly useful to transform into modern warehouse.

Who should attend

This course is directed to Supply Chain Managers and Warehouse Managers with minimal to average knowledge of warehouse management systems. The information presented proved very beneficial to Operations Managers, as well as for the IT Managers of the company involved in the implementation of Warehouse Management Solutions.

By the end of this training course, participants will:

  • Determine the purpose of warehouse management systems and a description of their costs and benefits.
  • Discuss the build-versus-buy choice is discussed.
  • Define the organizational impact and describe the short and long-term effect.
  • Understand how to buy a WMS, the project team that must be assembled, the marketplace for commercial systems.
  • List the types of systems available and how to go about choosing among them, the creation of a Request for Proposal and the evaluation of responses.
  • Apply a methodology for justifying/funding a system for installation, as well as an ongoing operation and maintenance.

Course Outline

Warehouse Management Systems

  • Purpose
  • Core Function
  • Core data
  • Basic processes and Functions
  • Additional processes and Functions
  • Industry-Specific Function and Feature
  • Features and Functions Not Included

WMS Costs and Benefits

  • ERP Systems vs. Best-of-Breed
  • Hardware and Infrastructure Costs
  • Software and Infrastructure Costs
  • Software costs
  • Other project costs
  • Ongoing operating costs
  • Benefits
  • Calculating ROI
  • WMS Weaknesses
  • Organizational Impact
  • Who Should Have a WMS?

The WMS Project

  • First Time vs. Reinstallation
  • Make vs. Buy
  • Timeline Expectations
  • Achieving Success
  • Project Staff Turnover
  • User-Supplier Relations

Commercially Available Systems

  • Brief Industry History
  • Major Product Options
  • Dealing in the Market Today

Buying a WMS

  • Identify concept
  • Form Project Team
  • Identify Needs
  • Contact Suppliers and Select Initial Group
  • Create and Issue RFI
  • Select Short List
  • Create and Issue RFQ
  • Final Supplier Selection
  • Contract Negotiation

The Installation Project

  • Before Installing
  • Kickoff Meeting
  • Conference Room Pilot
  • Modification and Preparation
  • Installation
  • Mock Go-Live
  • Final Review
  • Go-Live

Ongoing Operation

  • Monitoring
  • Maintaining
  • Extending Value
  • Upgrades
  • Maintaining Supplier Relations


To enhance learning effectiveness, hand on experience will be emphasised in this programme through role-plays in class presentation, group facilitation and class critique.

Case studies, group discussions and video support will also be used to enhance learning experience. Fun quizzes will be injected to provide formative assessment and a fun learning environment.

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