Transforming the Student Services & Visitors Centre by Ngee Ann Polytechnic (3rd run)

Curious about the potential benefits, workplace and citizens’ savings that come about from adopting innovation solutions? Come hear from Ngee Ann Polytechnic on how they have leveraged digital technologies such as chatbots, telemedicine and self-serve kiosks to transform the students’ and visitors’ service experience.

Find out about the behind-the-scenes thought processes and challenges and Ngee Ann Polytechnic’s responses in embarking on this transformation journey to innovate service delivery.

What's in it for me?

By the end of the session, you should be able to:

• Recognise how Service / Workplace Journeys streamlined processes and saved time through innovation

• Describe how Ngee Ann Polytechnic enhanced citizens’ experiences by leveraging technology and thinking out of the box

• Outline the innovation process, challenges and lessons learnt