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This Telesales and telemarketing raining program takes a practical approach in terms of enhancing skills that are imperative for Sales and Service professionals to perform both their functions confidently. Learning of each key element of Telephone Sales, Handling Objections, Closing and Cross Selling has been included, in order to give the professionals a complete understanding of how to apply the required skills.
By the end of the course, participants will be able to:
- Structure calls more effectively
- Understand the elements of successful telephone communication and improve skills in this area
- Cross Sell other products if required
- Improve questioning and listening skills
- Identify customer’s real needs and match with appropriate benefits.
- Sharpen their closing skills in order to clinch the sale.
- Handle objections effectively and treat them as new opportunities
- Build better relationships with difficult prospects using empathy
- Recognize each prospect’s unique telephone personality and tailor offering accordingly
- Seek buying signals and act accordingly
- Employ a Strategic telesales management system
- Experience a substantial increase in New Sales
Enhance skills through Telesales and Customer Service training
Increase the 3 P’s namely:Productivity, Performance and Profits