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POWER UP TO WOW - SKILLSFUTURE

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69 Ubi Road 1 Oxley Bizhub 1

69 Ubi Road 1 Oxley Bizhub 1

#08-17 (Lobby 3)

Singapore, Singapore 408731

Singapore

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Event description

Description

Mode of Training: Full Time & Part Time

Course Language: English

Job Level: Managerial, Supervisory, Operational

Course Objective:

This course aims to impart to learners the specific skills and knowledge for staff to provide excellent service so as to deliver customer satisfaction and positive experiences. It also involves the know-how of handling service opportunities and escalated service challenges.

Course Content:

1. Instill a customer-first mindset

2. Highlight the importance of service standards and their impacts on a customer’s experience

3. Explain service language and its importance in communicating with customers

4. Equipped with skills to handle difficult customers and situations


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Date and Time

Location

69 Ubi Road 1 Oxley Bizhub 1

69 Ubi Road 1 Oxley Bizhub 1

#08-17 (Lobby 3)

Singapore, Singapore 408731

Singapore

View Map

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