US$196.17 – US$299.67

Social Media customer service

Event Information

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Date and Time

Location

Location

VOX

3B Club Street

Singapore 069401

Singapore

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Refund Policy

Refund Policy

Refunds up to 7 days before event

Event description

Description

Throughout the years the jargon to define Customer Service changed while the delivery of it took new horizons with the advent of online complaints. Social Media and Customer Service management have become a formidable team for some organisations while they are just terrible self sabotaging weapons for many others.

Who should attend

  • Freelance offering Social Media services
  • Entrepreneurs interested in setting up Customer Service SOP
  • Customer Service Operators in any industry
  • Salespeople and agents in any industry

Objectives

This Master Class features a collection case studies aimed to illustrate the lights and the shadows of customer experience through social media. In addition, general DOs and DONTs are shared with the participants.

Course Outline

  • Offline vs Online
  • Why Apple avoids Social Media
  • Getting exposed
  • The Quadruple Validation
  • In the customer's shoes
  • Building solid SOP
  • Picking the right tone and timing
  • Strangers vs Customers vs Fans
  • Case studies

About the trainer: Stefano Virgilli

Stefano Virgilli, trainer advisor coach

Stefano is a specialist in Communication and Innovation. He has studied in Italy and further expanded his knowledge by working with clients from over 40 countries since 1998. Currently, Stefano is advising on ICO and Blockchain projects. Stefano is a TEDx speaker and the most certified Adobe trainer in the world, holding over 80 certifications and having trained 14 thousand participants in his career.

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Date and Time

Location

VOX

3B Club Street

Singapore 069401

Singapore

View Map

Refund Policy

Refunds up to 7 days before event

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