The Ministry of Manpower's (MOM) Service Transformation Journey

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The Ministry of Manpower's (MOM) Service Transformation Journey

By Public Service Week 2019

Date and time

Fri, 5 Jul 2019 15:00 - 17:30 GMT+8

Location

Ministry of Manpower Services Centre (MOMSC)

1500 Bendemeer Road Singapore, 339946 Singapore

Description

Interested in hearing from the Ministry of Manpower (MOM) on how they have used data analytics, design thinking, behavioural insights and technology to transform public service delivery? Come join us on this visit to find out more and experience MOM's service transformation journey!


What's in it for me?

By the end of this session, you should be able to:

  • List the benefits of having a common service vision and strategies

  • Outline the digitalisation and transformation efforts across MOM’s touchpoints – MOM Service Centre, MOM Contact Centre and MOM website

  • Describe MOM frontline officers’ contributions and challenges in enhancing public service delivery

  • Explain how MOM scales service excellence as one-MOM


* Priority will be given to agencies (not officers) that have not visited the MOMSC before.

* Note: As security clearance is required, signups will close on 27 Jun 2019, 5pm.

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