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WSQ Communicate and Relate Effectively At The Workplace (Ops)-Preview Free - November

RSVP Proguide Pte Ltd | SSG Approved Training Provider

Wednesday, 14 November 2018 at 09:00 - Friday, 16 November 2018 at 18:00 (Singapore Standard Time Singapore Time)

WSQ Communicate and Relate Effectively At The...

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Type End Quantity
WSQ Communicate and Relate Effectively at the Workplace   more info 12 Nov 2018 Free  

Share WSQ Communicate and Relate Effectively At The Workplace (Ops)-Preview Free - November

Event Details

Free Preview: date to be confirmed upon registration

Course Dates: 14 & 16 November 2018

This course is supported by SkillsFuture Singapore (up to 95% funding) and by SkillsFuture Credit


Good communication skills are key to personal and organisational success. 

A good communicator is someone with effective communication and relationship skills to interact, to negotiate and manage conflicts, that enable them to be successful in work place communications and achieve “win-win” outcomes.

A team of good communicators promotes productivity and enhances workplace harmony. 

Upon completion of this competency- and assessment-based programme awards, participants will be certified competent and will be awarded with a Statement of Attainment (SoA) by the Skillsfuture Singapore (SSG).

Key Benefits

  • Apply effective communication techniques to maintain open communication, resolve issues and concerns
  • Provide support to team members to achieve individual and team goals while taking diversity issues into consideration

Course Highlights

  • Interpret and analyse information received
  • Plan response to information received, taking into account the social and cultural background of recipient of information
  • Use appropriate communication techniques that consider social and cultural differences to clarify and respond to information received
  • Identify signs, stages and causes of conflict with individuals or groups of people
  • Define the conflict and highlight points of differences/ contention objectively, taking into consideration social and cultural differences of parties involved
  • Negotiate for mutually acceptable solutions by all parties using effective communication and negotiation skills
  • Communicate outcome of negotiation and propose relevant recommendations with justifications to supervisor


This course will be conducted through mini lectures and active and facilitated learning, with interactive activities, role plays, group discussions, case studies, revision quizzes and assessments/tests.


Who Should Attend

This course is suitable for front-line employees, staff in supervisory roles, or individuals who are self-employed or independent professionals.  It is suited for people who interact frequently with others on a daily basis, provide excellent customer service and maintain relationships for workplace efficiency.

Course Details

Dates : 14th and 16th November 2018

Duration : 2 days (16 hrs)

Time : 9:00am – 6:00pm

Full Course Fee : $300.00* (before fundings; no GST)

Training Grant is subject to SSG’s approval and terms:


Eligibility Funding (%) Self Sponsored Company Sponsored

Foreigners -

No Subsidy

0%  $300.00  $300.00

SkillsFuture Mid Career Enhanced Subsidy -

Singaporean Citizens, aged 40 years

and above 

90%  MCES: $30.00  MCES: $30.00

Workfare Training Scheme -

Singapore citizens, aged 35 years
and above and earning $S2000 or less / month

95%   WTS: $15.00   WTS: $15.00

Normal Funding -

Singapore Citizens/Permanent Residents

aged 21 and above

80% Normal: $60  Normal: $60 

Enhanced Training Support for SME [ETS] - 
 Singapore citizens / PR


90% - SME    N/A    ETS:$32  

Employers sponsoring their staffs


 Entitled to Absentee Payroll   N/A    Entitled to Absentee Payroll

Terms and Conditions: Training Grant Eligibility Criteria

  • Trainees must be employees who are either Singapore Citizens or Singapore Permanent Residents (SPR).
  • Trainees must have achieved at least 75% attendance, have sat for all examinations and gain certification.
  • For company-sponsored trainees, companies must be registered or incorporated in Singapore.
  • Training grant is subject to SSG’s approval as well as terms and conditions.
Do you have questions about WSQ Communicate and Relate Effectively At The Workplace (Ops)-Preview Free - November ? Contact RSVP Proguide Pte Ltd | SSG Approved Training Provider

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When & Where

Bishan Place
Details will be provided to registrants

Wednesday, 14 November 2018 at 09:00 - Friday, 16 November 2018 at 18:00 (Singapore Standard Time Singapore Time)

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RSVP Proguide Pte Ltd | SSG Approved Training Provider

RSVP  Proguide Pte Ltd

The Training Agency is RSVP PROGUIDE Pte Ltd. ProGuide offers professional training and consultancy services to corporations, government agencies, ministries, SMEs, VWOs and statutory bodies. We are well supported by PMETs, each with over 25 years of professional experience with training experience spanning ASEAN. ProGuide is also a SSG Approved Training Organisation (ATO), authorised to develop curricula and train SSG certified courses according to the Workforce Skills Qualifications and Skills Frameworks.

ProGuide is a social enterprise created in 2004 by the RSVP Singapore, a charitable organisation.  We advocate and provide opportunities for senior and retired/retiring PMETs to serve the community through part-volunteerism and continuing active professional contributions.  The profits of ProGuide are channelled to support the charitable outreach programmes of our parent charity, RSVP Singapore.  

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