ZingTrain's The Art of Giving Great Customer Service, 1-Day Workshop

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Date and Time

Location

Location

Washburn Auditorium

89 Brattle Street

Cambridge, MA 02138

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Refund Policy

Refund Policy

Contact the organiser to request a refund.

Eventbrite's fee is nonrefundable.

Event description
ZingTrain, The Art of Giving Great Customer Service 1-Day Workshop in Cambridge, MA, Wednesday, October 30, 8am-4:30pm

About this Event

For the fourth time, SBN brings back for a return engagement, America's Top Customer Service Training Program. Developing a company culture that is dedicated to extraordinary customer service is the single most important component of business success in today's competitive marketplace.

We encourage local businesses to bring two or more representatives so that the work to be done after the Workshop can more effectively be organized, presented, and integrated into your business. These workshops are always sold out and space is limited.

All participants will receive the patented Zing Train WorkBook.

Agenda:

8:00 am Registration and Continental Breakfast provided as part of cost

8:30 Promptly Begins the Workshop

Noon Lunch provided as part of cost

4:30 Adjourn

Location:

Lesley University Brattle Campus, Washburn Auditorium, 89 Brattle St, Cambridge, MA

Transportation and Parking:

5 minute walk from Harvard Square T stop.

Taking the T is highly recommended because of parking and traffic.

Alewife T spot has parking and Harvard is three quick stops away.

Harvard Square Parking Garage, Charles Square Garage, University Place Garage

Prices:

First Person from Company

Members $140*

Non-Members $160

Second Person and Beyond

Members $120*

Non-Members $145

*Cambridge Local First and JP Local First members are included in this discount.

*All specialty crop producers receive a discount. Please email elena@sbnmass.org for details.

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Detailed Itinerary:

The Art of Giving Great Service, 1-Day Workshop

By the end of this session, participants will be able to:

  • Explain Zingerman’s approach to customer service and how it can be adapted to work in their organizations.
  • Use new tools and techniques, including role-plays, to reinforce in-house customer service improvement initiatives.
  • Document Action Steps to further the service culture in their organizations.
  • Call upon a network of peers to help get past roadblocks.

8:00am Continental Breakfast Provided & Check-in

8:30am Welcome, Introductions, Overview

Brief Zingerman’s History and Vision

Building a Culture of Great Service

Lunch Provided

Teach it: Building a Common Understanding

Define it: Zingerman’s Recipes for Great Customer Service

3 Steps to Giving Great Service

5 Steps to Handling Customer Complaints

Live it: Everyone’s Role in Great Service

Measure it: Zingerman’s Key Service Measures

Reward it: Recognition of Service Success

Optional Exercises or Action Planning

Wrap-up

4:30pm Adjourn

Co-Sponsored by Cambridge Local First and JP Local First.

Date and Time

Location

Washburn Auditorium

89 Brattle Street

Cambridge, MA 02138

View Map

Refund Policy

Contact the organiser to request a refund.

Eventbrite's fee is nonrefundable.

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