Organizing an event
Set the payout country and currency for your event
To avoid issues with your event sales, make sure the settings for your payout country and currency are correct before publishing your event. If you sell tickets in the wrong currency, you can’t switch to a different currency without refunding all orders.
In this article
Set your payout country and currency
Troubleshoot payout settings
Set your payout country and currency
To set your currency before publishing your event:
Go to Events and select the event. If it’s not listed, check under ‘Upcoming events’ or ‘Drafts.’
Go to Add tickets and create at least one paid ticket type.
Go to Payments & tax, then select Payment options.
Use the dropdown to select your payout country. This should match your bank’s location.
Choose the currency that attendees will use when buying tickets.
Select Save.
Troubleshoot payout settings
I need to change my currency, but I’ve already sold tickets
To change the currency after selling tickets, follow the steps based on your event’s status:
Upcoming or active event
If you’ve already sold tickets, you can’t change the event’s currency without resetting your event. To do this:
Refund all orders, then unpublish the event.
Follow the steps above to update your payout country and currency.
Republish the event and direct attendees to re-register through your event listing.
Past event
If your event has already ended, contact us for help.
I need to change my payout country
If your payout country is incorrect, you can update it to any country that supports your chosen currency, as long as your event is still active. In this case, you won’t need to refund orders or unpublish your event unless the currency is also incorrect.