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Lance Cheah, Chief Trainer & Advisor

A multi-hyphenate Entrepreneur with 7 companies, Lance is responsible for coordinating, liaising and support clients’ projects in ensuring that their performance is monitored against service level agreement and take corrective action if agreed standards are not met, hence always working closely with clients to achieve their desired service level agreement and cost saving needs. Lance has more than a decade of retail managerial and 6 years of HR consulting experience in organization development, talent acquisition, talent development, talent engagement, management development, specializing in service excellence, leadership and team development.

Armed with HR consulting proficiency, he has worked with clients in many countries such as Singapore, Malaysia and Hong Kong. His local clients include Sime Darby Group, Samsung C & T Corporation, A Star, NUSS, St Engineering, Xin Min Hua Pte Ltd, Ausgroup Singapore Pte Ltd, Lam Chuan Construction Pte Ltd, Ascott International Management Pte Ltd and overseas such as D & G group.

Most recently successful portfolio was to roll out a customer relationship management system with SME clients from retail industry such as Angelfair and Fiji Foot Reflexology to improve on their customer service touch point and overall they saw a 15% improve in their sales revenue.

Completed Projects also includes, Gelare Singapore a premium dessert cafe group that offers delicious range of ice-cream, frozen yogurts, waffles, pancakes, coffee, smoothies which see a 12% increase in service improvement to 78% under a Spring-funded Grant called Customer Centric Initiative (CDG)

List of brands trained before:

  • Good Chance Eating House – Traditional 40 years old heritage Chinese food restaurant
  • Artestiq  - Causal fine dining concept 
  • Squash Juice – A Healthy Juice with salad and wrap concept 
  • Artestiq De Art – A Causal dinning concept at Pasarbella 
  • I am Bulgogi – A Korean Subway concept.

Lists of Accreditations:

  • An accredited trainer and assessor by Workforce Development Agency since 2015
  • Top SME Achiever Award 2015 for Renaissance Management Services Pte Ltd and Palais Renaissance Pte Ltd.
  • Asia Recruitment Award 2015 – Top 3 for Best Career Website ( Renaissance Management Service Pte Ltd)
  • Promising SME 500 Award 2012 – for Renaissance Management Services Pte Ltd
  • Top 10 for Jobstreet in ranking for the most number of positions – Renaissance Management Services Pte Ltd
  • Singapore HEALTH Award 2014 - Bronze Award – Renaissance Management Services Pte Ltd

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