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How to cancel your free registration

Antwonne

Updated by Antwonne D. on 16/09/2015

Category: Attending an Event

We appreciate attendees taking the time to update their order, and if you can't attend, it's easy to cancel your registration from your Eventbrite account. Just log in to Eventbrite, Go to the Tickets page, and locate your order. Click your order to view order details, and then select "Cancel Order" to cancel your registration. We'll send you and the event organiser an email confirming the cancellation.

TIP: You can only cancel a free order for an upcoming event. Also, the option to cancel will only appear on a desktop computer—not on a mobile device.

PRO TIP: If you have a paid order, you can eblink{request a refund from the event organiser=>https://www.eventbrite.sg/support/articleredirect?anum=3399}. Just make sure to check their refund policy on the event page and order confirmation email you received when you registered.

NOTE: If someone else ordered your ticket, you won't be able cancel your registration from your Eventbrite account. Only the person who placed the order (or the eblink{organiser of the event=>https://www.eventbrite.sg/support/articleredirect?anum=7610}) can cancel it, so contact them and they can follow these instructions. If you're an organiser that wants to cancel or delete a free order, eblink{take a look here=>https://www.eventbrite.sg/support/articleredirect?anum=3874}.

1. Manage your order.

After eblink{logging in=>https://eventbrite.com/login target=_blank}, locate your order on the Tickets page and click to see your registration details.

2. Choose "Cancel Order."

You'll see the details for your order, and all you need to do is select "Cancel Order" to get started.

TIP: You can also eblink{contact the event organiser=>https://www.eventbrite.sg/support/articleredirect?anum=3275} by selecting "Contact the Host."

3. Select "Yes, cancel this order."

A new window will pop up, and you can choose "Yes, cancel this order" to cancel your registration for the event. If you don't want to cancel your order, you can go back by choosing "No, nevermind."

4. You'll receive an email confirming the cancellation.

That's it! You'll receive a message confirming that your order has been cancelled, and we'll send a confirmation email to the event organiser and the main registrant's email address.

NOTE: If you have more than one ticket in your order, your guests won't receive the email notification it's been cancelled. Be sure to reach out to them before cancelling their registrations. If you want to cancel a single ticket in your order, eblink{contact the event organiser=>https://www.eventbrite.sg/support/articleredirect?anum=3275} and they can help you out.

5. Optional: Find more events, or create your own.

Visit our homepage to eblink{find more events to attend=>https://www.eventbrite.sg}, or choose "Create Event" to eblink{create your own event on Eventbrite=>https://www.eventbrite.sg/support/articleredirect?anum=5035}. It only takes 3 main steps, and you have several options for customizing your event page. Get started today!

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