6 Simple Steps in Handling Tough & Demanding Customers Over the Phone

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Concorde Hotel Singapore

100 Orchard Road

Concorde Hotel, #04-100

Singapore, 238840

Singapore

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How do we deal with difficult customers who demand an immediate answer and simply refuse to hang up?

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Dealing with angry customers is the most unpleasant part of customer service. It takes the all the joy out of the job for most people. It makes them forget all they know about how important customers are for their business and it becomes a cause of ongoing frustration. These challenges are commonly faced not just by the front-line staff but also managers or team leaders who are required to manage the escalated complaints from customers. How do we deal with difficult customers who demand an immediate answer and simply refuse to hang up? Ignore them and run the risk of it exploding, but yet, we can’t simply give in to every single demand of the customers.

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Date and Time

Location

Concorde Hotel Singapore

100 Orchard Road

Concorde Hotel, #04-100

Singapore, 238840

Singapore

View Map

Refund Policy

Contact the organiser to request a refund.

Eventbrite's fee is nonrefundable.

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