Philippines Standard Time 8:45 am - 10:15 am 

Accelerating Digital Transformation for Seamless Citizen Services - Agility, Efficiency and Resiliency in Post-Covid-19 Era

Enhancing service continuity, agility and resiliency through digital technologies in the 'new normal'

The Philippines is one of the hardest-hit countries by COVID-19.

The pandemic became the catalyst for change to transform organisations and adopt technologies including resilient IT systems. Now more than ever, digital technology is at the forefront to ensure that goods and public services continue seamlessly.

The change in citizen and customer expectations is accelerating digital transformation. It mandates institutions to upgrade their infrastructure to meet the demands of the ‘new normal.’

Reinforced digital environments present various opportunities, e.g. reduction in capital expenditure, lowered operating costs, accelerated access to products or services, risks mitigation and customer satisfaction improvement.

But dispersed workforces translate to greater reliance on agile technologies and digital solutions. This also means dependence on cloud and service providers.

Questions then arise:

• Does your organisation have the technology to ensure data security, reliability and efficiency?

• Does your organisation have the technology to guarantee operational resilience and support fluctuating workloads?

Enhancing digital resiliency across multi and hybrid cloud environments

The current pandemic is a game-changer.

It has forced institutions to closely examine business continuity efforts amid crises. Whether it be due to health risks, geopolitical situations or natural disasters, agencies need to be resilient to overcome obstacles, such as issues on:

Resilience and security. Citizens, availing government services, want fast, simple, and flexible transactions in accessing their data. However, hybrid and multi-cloud services have unpredictable data security levels.

How does your agency guarantee that public transactions are protected?

Adoption of an integrated digital ecosystem and platform. Besides data protection in the digital era, agencies and businesses must also address specific challenges in management, operations, supply chain and technical support.

Which ecosystem and platform would your agency adopt to successfully operate and continue services? 

Hybrid environments. 24/7 technical assistance and remote-management capabilities constitute a greater need for efficiently supporting failures, repairs, training and testing. The public demands continued access to essential services.  

How well is your agency adapting to digital customers while continuing to support workload across different network environments?

With multiple roadblocks, what can organisations like yours do to adapt to the new normal?

What kinds of technologies and cultural shifts will actually help your institution thrive?

OpenGov Asia cordially invites you to this exclusive and timely OpenGovLive! Virtual Breakfast Insight aimed at imparting knowledge on strategies how to maximise digital technologies to ensure resiliency and continuity in citizen-centric services in the new normal.

This session serves as a great peer-to-peer learning platform to gain insights and practical solutions to empower organisations in a post-COVID-19 era.

We will discuss strategies on:

• Reinforcing resiliency, efficiency, and sustainability to support remote functions post-COVID-19

• Enhancing data availability, security, and reliability for mission-critical applications

• Ensuring digital resilience by conducting vulnerability assessment and determining risk profile

• Facilitating responsible and secure adoption of cloud services

• Initiating strategies to backup, restore, and protect critical data across platforms

• Equipping protected, portable, and available data, regardless of the cloud technologies and platforms

• Enabling remote-managing capabilities while maintaining data integrity and accessibility

• Enhancing competitiveness in the ‘business unusual’

• Maintaining and supporting employee productivity levels, regardless of work environment

Who should attend:

• Chief Information Officers
• Chief Technology Officers
• Heads of Digital Transformation
• Heads of Information Systems
• Heads of Data Centres
• Heads of Projects and Technology Delivery