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An Introduction on Design Thinking for Workplace Learning
Tue 4 April 2017, 2:00 PM – 5:00 PM SGT
Given the rising complexity of work and the challenging economic climate, it is even more imperative for organisations to optimise the learning and development of employees. Workplace learning, or learning at work, through work and for work is critical to raising staff engagement, talent retention and business performance.
Most learning and development professionals may look to more courses as the solution, with only incremental performance gains as the transfer of learning may not be optimal. While we already have the ADDIE process (analysis, design, development, implementation, evaluation) for designing courses, design thinking with its focus on an empathic understanding of end users and a compelling user experience has significant potential for fostering a learning ecosystem that is more sustainable and effective.
This is a taster workshop to a comprehensive program on how Design Thinking can help to identify opportunities for designing effective workplace learning and development solutions that can enhance individual and organisation performance.
At the end of the session, participants will be able to:
- Explain what is Design Thinking
- Appreciate how Design Thinking can be applied to designing workplace learning from a case study
- Gain hands-on experience learning and applying a selected Design Thinking tool to better understand user experience at workplace
This workshop is for Learning and Development / Human Resource Development practitioners.
About The Speakers
George Teo, Business Design Associate and Senior Lecturer in Singapore polytechnic School of Business received his Bachelor of Business Administration from NUS, and his Master of Science in International Marketing from Strathclyde University. George continues to beef up his Marketing and Business knowledge by attending numerous external training courses covering Business Design and Integration Social Emotional Intelligence. He earned the EQ certification from Sixseconds in 2012 and he has also completed the professional development in the Coaching EQ Certification in 2013. He was formally trained as a Design Thinking Trainer under the Rotman School of Design Thinking methodology, and had completed numerous projects using the 3 gears of Business Design. In 2014, he also participated the train-the-trainer workshop on Business One by SAP University Alliances. He is also awarded WDA Advanced Certificate in Training and Assessment (Facilitated Learning). Currently, he is pursing Master of Professional Education with NIE. He uses a lot of the business design skills with client projects such as Fortis Hospital (to formulate marketing programmes), TechWah Value Chain Pte Ltd, NKF, SingHealth Polyclinic, NTUC enterprises and Jurong Point.
Lee Chong Hwa, (MBA International, B.Soc Sci, Honours) has over 30 years career experience. He is currently a design thinking and education consultant with Singapore Polytechnic International (SP). As a certified Design Thinking practitioner by Rotman DesignWorks, University of Toronto, he is a pioneer in infusing Design Thinking in Business Education. Mr Lee was the architect of the SP Business School Design Thinking Masterplan. In this capacity, he was responsible for providing sound academic and professional design-thinking leadership in curriculum design, pedagogy, and training.
As a design thinking consultant, Mr Lee has consulted, led and facilitated many design thinking projects and workshops in Singapore and overseas. Overseas projects include the Philippines State Universities and Colleges, Ministry of Manpower, Indonesia and the Royal Civil Service Commission of Bhutan. Since 2014, Mr Lee has been the principal trainer of the Public Service Division (PSD) Design Practitioner Programme (a collaboration between PSD and Singapore Polytechnic). This successful annual programme is currently in its third run.
Jessica Goh, User Experience Centre (UXC) Director, received her Master Degree in Education and Training from the University of Southern Queensland, Australia, and Bachelor in Engineering from National University of Singapore in 1990. She joined Singapore Polytechnic (SP) in 1996, and she is currently leading the centre that provides human-centred design solutions and training to multiple industry sectors including public service, active ageing, healthcare and education.
Prior to joining UXC, Jessica was leading the Learning Innovation in Department of Educational Development (EDU) in SP. Since 2008, she championed Design Thinking initiatives in Singapore Polytechnics. Started from garnering staff from different disciplines to work together on multidisciplinary projects, to designing and developing course curriculum that fostered innovativeness and creativity. Her role also includes developing and facilitating design thinking training programmes for internal staff, local and regional institutions and organizations.
Before SP, Jessica worked in a MNC as a Software Engineer. She handled the software development and support for real‐time client and server applications for local and regional organizations.