How can Artificial Intelligence (AI) help the hospitality and tourism industry serve their customers better? Which solutions are out there and how will they transform the way we do business?

The Singapore Tourism Accelerator (STA) is a highly selective, equity-free 6-month programme for the world’s most promising travel and tourism startups and scaleups. The participating teams were selected through an intensive process of product development, customer discovery, and expert feedback, and are preparing to launch a pilot project to testbed their solutions with some of Asia’s most important industry players.

Program Details

5:30pm – 6:00pm Registration

6:00pm – 7:00 pm Panel Discussion on the Application of AI in the Tourism and Hospitality Sectors

7:00pm – 7:30pm Networking

About the Speakers

Mint Wong, CEO, EATLAB

Chanikarn or Mint is a founder and CEO of EATLAB, a deep tech company that measures consumer satisfaction and suggests improvements to F&B industry. She provides consultancy to various agencies about innovation, data analytics, and common sense artificial intelligence.

Prior to joining KMUTT, Chanikarn was a former quantitative trader, and co-founded a startup, Matternet, while attending a program at Singularity University in Silicon Valley. Matternet is a commercial drone delivery network company that is currently serving UPS.

Mint graduated a PhD from MIT in Mechanical Engineering with a minor in Political Science, a master degree from MIT Media Lab, and a bachelor degree from Carnegie Mellon University with double minors in Robotics and Computer Science.

EATLAB is a deep tech company providing data analytic services for restaurants to monitor and optimize their menu, quality of services, while setting attractive price and promotion. EATLAB understand customer buying decisions with its proprietary Artificial Intelligence and smart sensor technology. Unlike other analytic services, based on large volume of behavioral data, EATLAB delivers suggestions that yield substantive increase in revenue, cash flow and customer retention rate in our clients’ restaurants.

Pranjal Prashar, CEO, RepUp

Pranjal Prashar started RepUp, a hotel reputation management platform in 2015-2016 that helps hotels increase revenue by helping them create seamless end-to-end guest experiences, improving operational efficiency and increasing ancillary revenue.

Pranjal is a founder and CEO of a SaaS company which has over 3000 users across 15 countries. A good product manager by education, Pranjal excels at product marketing and enterprise sales in the global market. He frequently participates, and is a prolific speaker at industry events.

A qualified engineer and an MBA, he has a dual degree in IT and Management from IIIT Gwalior. Prior to his entrepreneurial venture, Pranjal gathered experience in the information security domain with AUJAS, (Acquired by NSE IT).

On the odd day when he is not busy solving problems, you can find him listening to Sufi music or exploring new places.

Andrew Kwan, Founder and CEO, Delight Labs

Andrew Kwan is founder and CEO of Delight Labs, an AI voice assistant software company. Delight Labs is a proud participant of Singapore Tourism Accelerator.

Delight Labs’ mission is to empower businesses to create content and services on top of all major AI assistants, to provide users with information and services on-demand that is multilingual and simultaneous across all major voice and messaging platforms.

Previously, Andrew founded education technology companies Outwhiz and Edore. Outwhiz is adaptive learning infrastructure combined with rewards. Edore helps students connect learning with their real lives and interests.

Andrew received his BA in Economics from Harvard, MS in Computer Science and MS in Management Science & Engineering from Stanford. He volunteers as President of Stanford Club of Hong Kong, and serves as a member of Stanford Bing Overseas Studies Advisory Council.

Limonium Sua, Partnership Development Lead , Vouch SG

Vouch creates app-less A.I.-powered digital concierges that help hotels elevate their guest experience and improve productivity. Their solution is currently deployed at hotels such as Andaz Singapore, Pan Pacific Singapore, and the Capri by Fraser brand of hotels in Singapore; as well as with stakeholders in the tourism industry, including the Singapore Tourism Board. In 2019, Vouch was awarded "Best Business Innovation" at the Singapore Tourism Award.

Limonium received his BSc Economics from the University College London under a FIREfly-SPRING Singapore scholarship, and served in SPRING Singapore for 6 years, overseeing innovation and startup strategies. In his free time, Limonium is an active volunteer at the Movement for the Intellectually Disabled of Singapore (MINDS), and co-founded CountAble, the numeracy arm of local VWO ReadAble.