Note: These webinars are solely for ATD invited guests and end-user enterprise customers only. The organiser reserves the right to limit and refuse entry if the participant provides any information that is untrue, inaccurate, not current or incomplete.

Transforming the Customer Experience

Date: 23 July 2020 (Thursday)

Time: 2.00pm (GMT+8 – SGT, HKT, MYT ) / 1.00pm (GMT+7 – Jakarta Time)

• Gain insight into the complex situation of customer experience in the digital business.
• Understand the core concepts of customer centricity and service re-design principle.
• Learn the various techniques to visualise the customer journey map. ​​​​
• ​​​​​​Identify areas of improvement through gap analysis methods that focuses on customers’ perspective.

Mastering Information Architecture
(Course Preview for IASA CITA-A Information Architecture)
Date: 13 Aug 2020 (Thursday)
Time: 2.00pm (GMT+8 – SGT, HKT, MYT ) / 1.00pm (GMT+7 – Jakarta Time)

• Gain a masterful insight into information architecture for strategic business decision making process
• Explore the role and responsibilities of Information Architect as an integral to enterprise success
• Discover the advanced skills in in data management lifecycle stacks
• Learn how to obtain values from information and create an information architect strategy for your organisation

For more information, please contact us at 603 22881680/ 81

or email to marketing@atdsolution.com

Check out our full year training calendar and funding programs.