Be Our GUEST

Boost Front-of-House Excellence with Our 2-Day "Be Our GUEST" Training Program!

Elevate your team's customer service skills with our "Be Our GUEST" program, designed specifically for Front-of-House staff, hospitality professionals, and service teams. This engaging training covers essential skills, including:

• Guest Recognition – Personalise interactions for memorable experiences
• Understanding Guests – Anticipate needs and exceed expectations
• Engaging Guests – Build rapport and foster loyalty
• Service Recovery – Turn challenges into positive outcomes
• Telephone Etiquette – Master professional and welcoming phone skills

Perfect for restaurants, hotels, spas and retail teams, this program enhances customer satisfaction, team performance, and service excellence. Enroll now to empower your staff with top-tier hospitality training!

Details:

3-4 September 2025

9am - 5pm (both days)

Address:

Villa Marie

Level 4

Artyzen Singapore

9 Cuscaden Rd, Singapore 249719

Terms and Conditions

By registering and attending, you agree to be bound by these terms.

• Participant Conduct: The organisers the right to remove any participant from the class or workshop who is disruptive, engages in inappropriate behavior, or violates the spirit of a positive learning environment. In such cases, no refund will be provided.
• Postponement or Cancellation: In the event that a class or workshop needs to be postponed or canceled due to unforeseen circumstances (e.g., trainer illness, technical issues, insufficient registrations), the organisers will either reschedule the engagement or offer a full refund to all registered participants. The organisers will endeavor to provide as much notice as possible.
• No Unauthorized Recording: Participants are strictly prohibited from making any audio, video, or photographic recordings of the class or workshop, including but not limited to presentations, discussions, and exercises, without the express prior written approval of the organisers.
• Intellectual Property: All materials provided during the engagement, including but not limited to slides, handouts, exercises, and proprietary methodologies, are the intellectual property of the organisers. These materials are for the participant's personal use only and may not be reproduced, distributed, or used for commercial purposes without prior written consent.
• Limitation of Liability: The organisers shall not be liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or goodwill, arising from your participation in our engagements, except where such exclusion or limitation is prohibited by law. Our total liability will be limited to the amount paid for the specific engagement.