Building the Future of Service Management [Webinar]

Be part of Malaysia’s IT Service Management (ITSM) community revival! Join Jan de Vries and Donabet Donikian on October 13 for a free 1-hour USM webinar, hosted by MindMagine. Learn how the USM method streamlines service management and prepares organizations for the future of ITSM in Malaysia and Singapore.

The future of service management is here—and it’s simpler than you think.

The countdown to the itSMF Malaysia chapter relaunch begins with a special USM webinar hosted by MindMagine. In just 1 hour, gain practical insights into the Unified Service Management (USM) Method—a proven system for simplifying and improving service delivery.

Led by Jan de Vries, a respected consultant, trainer, and researcher, this session will explain how USM streamlines service management through 5 processes and 8 workflows.

Already embraced in 16 countries, USM empowers IT and non-IT departments alike to deliver reliable, consistent services. With Singapore’s official adoption planned for 2026, this is your opportunity to understand what’s coming next.

Jan will also sit down with Donabet Donikian, a transformation leader with deep expertise in SAP, enterprise architecture, and service innovation. Together, they’ll share real-world insights on how USM can shape the future of service organizations in Asia.

Speakers

• Jan de Vries - Senior trainer, business IT consultant, coach, researcher, and founder of BlueOceanRecon.com and Antifragility.works. A global thought leader in Agile and Service Management.
• Donabet Donikian - Transformation leader with 30+ years in service management, supply chain, SAP, enterprise architecture, and digital innovation across Asia and Europe.

Reserve your free spot today and be part of the ITSMF Malaysia relaunch journey!

Register here: https://events.teams.microsoft.com/event/22c1ac16-1e5f-4bc3-9305-c5f86268ab37@5bda9d87-5e0f-4733-a4ba-fd43c51c4ef7