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Certified Executive Assistant (Professional Administration Skills)


Monday, 17 July 2017 at 07:00 - Friday, 21 July 2017 at 21:00 (CEST)

Certified Executive Assistant (Professional...

Ticket Information

Ticket Type Price    
General Admission
Sales End 11 Jun 2017
from €2,340.00
Full price
€2,600.00 +€9.95 Fee
Early Bird
€2,340.00 +€9.95 Fee

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Event Details

Programme Overview

The support executive assistants provide nowadays as administrative professionals is vital to their organization’s ability to achieve its goals and objectives. Managers expect executive assistants to have skills to set their own administrative priorities, manage contacts, create, store and retrieve documents, plus a broad variety of other administrative skills. To do this successfully, you need strategic vision and be tactical, process-oriented, and driven toward continuous improvement. 

This course is aimed at staff who provide administrative support to teams or senior staff. It provides them with a wide range of skills and techniques to help with handling any work challenge with greater confidence and effectiveness. An emphasis is put on intermediate technical skills, social skills, personal skills and managerial skills.

Who should attend

Experienced administrative professionals, including executive secretaries, administrative assistants, secretaries or other members of the administrative support staff who need to expand their management skills so they can better support their organization and enhance their careers.

By the end of this training course, participants will:

  • Gain proven methods and techniques for managing their time and improve performance
  • Be able to understand the complexities of business finance and budgeting
  • Develop professional communication strategies that will dramatically enhance the quality of their interactions with others
  • Implement advanced problem solving and decision making processes that are essential for anyone in business
  • Understand how to add significant value to their managers 
  • Learn state of the art project management skills that every executive assistant must possess
  • Apply emotional intelligence and effective listening practices to their job 
  • Know how to use personal impact and influence within the organization
  • Use strategic diplomacy to handle office politics, difficult people and demanding situations

Course Outline

Relationship Building

  • The role of the modern EA in today’s workplace 
  • how to move from being reactive and directed to proactive and managing
  • development of personal and partnership brand to build credibility, have influence and maximize success
  • identification and development of internal and external networks to increase capabilities to seize opportunities, access information and deliver results

Conferences, events and projects

  • fundamentals of Event and Project Management from taking the brief to evaluating outcomes
  • skills required to deliver seamless events and projects that meet organizational objectives and stakeholder requirements.

Business writing and presentation

  • Current business writing protocols to ensure accurate and professional documents
  • ways of presenting information to meet the needs of the audience including written, oral and web
  • principles of information and communication flow management and how these relate to your role and your organization.

Diaries, meetings and minutes

  • diary management tips 
  • travel booking tips and tools to support and speed up this process
  • how to schedule, organize and set up engaging and inclusive meetings and how to take a more proactive, leadership role when appropriate
  • techniques and tips that will build skills and confidence in minute taking.

Personal productivity

  • get organized for peak performance.
  • time and stress management techniques to deal with disruption, time constraints, pressure and competing priorities
  • assess your work-life balance and look at tools and techniques to ensure continued wellbeing so that you do not run out of steam.

Personal Excellence

  • Emotional intelligence and how to strengthen your capacity to recognize your own, and other people’s emotions.
  • how to use your emotional intelligence to guide the way you think and behave and to manage emotions so you can easily adapt to different environments and achieve your
  • goals strengthen your communication and interpersonal skills to create positive outcomes from interactions.
  • identify areas for development and build on existing interpersonal strengths to ensure you continue to develop as an effective communicator 
  • identify your own professional strengths and areas for development
  • define your vision and set goals as well as develop a Individual Development Plan to ensure that you achieve them.


To enhance learning effectiveness, hand on experience will be emphasized in this program through role-plays in class presentation, group facilitation and class critique.

Case studies, group discussions and video support will also be used to enhance learning experience. Fun quizzes will be injected to provide formative assessment and a fun learning environment.

Do you have questions about Certified Executive Assistant (Professional Administration Skills)? Contact TECHNO-TRAINING (TECHNICAL CAPABILITIES INTERNATIONAL LIMITED)

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When & Where



Monday, 17 July 2017 at 07:00 - Friday, 21 July 2017 at 21:00 (CEST)

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TECHNO-TRAINING is an independent Provider of Innovative Capability Development solutions focused on technical expertise and skills transfer within petroleum and power generating industries.

Our training and development solutions are based on solid technical experience, cultural diversity and training talent of our instructors and consultants. All of them are highly-qualified professionals with big international experience received in projects around the world.

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Certified Executive Assistant (Professional Administration Skills)
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