CIMB Catalyst: Season 2

CIMB Bank Berhad

Designing exceptional customer experiences based on data and customer insights - understanding the opportunities and challenges.

The Orbit, Level 3, Vertical Corporate Tower B Avenue 10, Bangsar South, Jalan Kerinchi 59200 Kuala Lumpur, Malaysia

Come join us at CIMB Catalyst, a platform for cool geeks such as yourselves to share and learn new ways of thinking, creating and even disrupting! We are back with our second event - come learn from Malaysia's digital leaders on how exceptional customer experiences are designed based on data and customer insights in this era where big data and digital analytics are easily accessible at our fingertips. Yes, we’re talking EXCLUSIVE insights! Come mingle and exchange ideas on how best to disrupt and shake up the Malaysian digital community with pros like:•	Our Panelist Shaza Hakim – How does the Founder of Stampede Design Agency work strategically with companies C-suite executives, from startups to multinational corporations to place user needs at the core of their business practices? Get incredible insights from Shaza, from product innovation and user-centered engineering to the tone and voice used when greeting a customer online. •	Our Panelist Richard Bururu – How does analytics and decision science create value and help business to make better decisions? As Head of Decision Management at CIMB Bank, Richard oversees a team of 40 members and will share on end-to-end analytics function to the entire bank from data &amp; infrastructure, customer insights, modelling, digital analytics, big data analytics and campaign management. He owns the role of data governance with an oversight of regional analytics COE at CIMB Bank.•	Our Panelist Gopi Ganesalingam – What is takes to drive and develop Malaysian tech companies into regional and global players? As the Vice President of Enterprise Development Consulting at MDEC, Gopi is an accomplished business strategist with 27 years of experience in various industries across Asia Pacific, has a mission to drive the nation's digital economy in a more holistic manner. •	Our Moderator Liza Sahar – Get the lowdown from a digital economy talent builder. Currently the Head of Regional Talent Acquisition at CIMB, Liza will share her experience on bringing various disruptive and innovative solutions to the Malaysian market. The short-but-impactful programme: (9-12pm)	9:00 AM – Registration (light refreshments will be served)9:15 AM – Welcome Note by Liza Sahar 9:30 AM - How CIMB drives exceptional customer experiences by leveraging on the use of big data, by Richard Bururu. 9:45 AM - Future Workforce around Data and Analytics, by Gopi Ganesalingam.10:00 AM - What Designers today need to take into consideration when designing exceptional customer experiences based on data and customer insights, by Shaza Hakim. 10:15 AM – Moderated Panel Discussion by Liza Sahar on understanding the opportunities and challenges of what it takes to design exceptional customer experiences based on data and customer insights. 11:15 AM – Networking Venue: The Orbit @ Level 3, Vertical Corporate Tower B Avenue 10, Bangsar South, Jalan Kerinchi 59200 Kuala Lumpur, MalaysiaThis event is powered by:CIMB Digital Banking - CIMB’s digital banking is focused on simplifying banking to make it enjoyable and intuitive for our customers. With offerings such as CIMB EVA, a smart bot-based Enhanced Virtual Assistant; CIMB Clicks, an online banking portal serving the needs of 3.2 million active users; 1-minute housing and auto loan approvals; CIMB QR which accepts six major mobile wallets; CIMB continues to innovate and redefine the consumer banking landscape in both Malaysia and Southeast Asia.

Our {communityGuidelinesLink} describe the sort of content we prohibit on Eventbrite. If you suspect an event may be in violation, you can report it to us so we can investigate.

To report other categories of prohibited or illegal content, submit {link}

CIMB Catalyst: Season 2

More events from CIMB Bank Berhad

Discover more events from CIMB Bank Berhad, from Science & Tech to other experiences you might love.

Still looking for the right event?

Explore all events in Kuala Lumpur and filter by date, category, and more to find the perfect fit.

CIMB Catalyst: Season 2

More events from CIMB Bank Berhad

Discover more events from CIMB Bank Berhad, from Science & Tech to other experiences you might love.

You might also like...

Browse more events with different dates, prices, and formats to find your next great experience.

Still looking for the right event?

Explore all events in Kuala Lumpur and filter by date, category, and more to find the perfect fit.