$4,643.53

Conflict and Negotiation Management in Organisations Workshop in Stockholm

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$4,643.53

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Best Western Capital Hotel

6 Marknadsvägen

120 44 Enskede-Årsta-Vantör

Sweden

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Conflict and Negotiation Management in Organisations Workshop in Stockholm, Sweden

About this event

Program Overview

This program introduces you to the different types of conflicts that can occur in organization’s life, the reasons behind them and various conflict-handling styles to help you effectively manage the situation. You will study potential root causes of conflict arising within a workplace and the positive and negative outcomes of this conflict. The program will also present you with the knowledge and skills necessary to have successful negotiations including how to avoid common mistakes in negotiation.

Target Audience

Conflict and Negotiation Management in Organisations Workshop is for:

  • Top Managers & Executives
  • Management Team Members
  • HR professionals
  • Anybody interested in the subject of conflict resolution and management

Program Contents

DAY 1

Negotiation theory and practice – negotiation defined

Power and society – the rise of negotiation and conflict management

The sources of conflict in the organisation

Conflict escalation and steps to prevent it

Conflict management strategies

The two distinct approaches to negotiation

Understanding your own negotiation style

Negotiation as a mixed motive process

DAY 2

Strategic and tactical negotiation approaches

Value claiming distributive negotiation strategies

Value creating Integrative negotiation strategies

Sharing information, diagnostic questions & unbundling issues

Package deals, multiple offers and post-settlement settlements

The four possible outcomes of a negotiation

DAY 3

Wants and needs – distinguishing between interests and positions

A three step model for negotiation preparation

Your position, their position and the situation assessment

Understanding the sources of negotiating power

Altering the balance of power

The power of body language

Understanding thoughts from body language

Dealing with confrontational negotiators

DAY 4

Communication and questioning

Active listening in negotiation

Negotiation, Mediation, Arbitration and Litigation

Mediation as a facilitated negotiation

Techniques of the mediator – practical mediation skills to help resolve disputes

Working in negotiation teams

Mediation in practice – mediation exercise

DAY 5

International and cross-cultural negotiations

Cultural Values and Negotiation Norms

Advice for cross-cultural negotiators

Putting together a deal

Team international negotiation exercise

Applying to learn a range of organizational situations

Summary session and questions

Program Methodology

Conflict and Negotiation Management in Organisations Workshop in Stockholm, Sweden combines the theoretical and practical insights. You will go through the theories of Conflict Negotiation & Management. In addition you will be provided with various practical examples for conflict resolution and be given a group work assignment to prepare you to deal with real life situations. These 5 days will be highly interactive, using a mix of case studies, role play exercises, self assessment questionnaires, presentations and group discussion to develop the themes around participants’ own experiences and needs.

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Location

Best Western Capital Hotel

6 Marknadsvägen

120 44 Enskede-Årsta-Vantör

Sweden

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