Conflict Management 1 Day Workshop in Addison, TX

Certificate: Course Completion Certificate

Language: English

Duration: 1 Day

Credits: 8

Course Delivery: Classroom

Refreshments: Snacks, Beverages and Lunch included in a classroom session

Course Overview:

Conflicts are inevitable in any professional environment, and the ability to manage them constructively is crucial for team success and workplace harmony. Research shows that unresolved workplace conflicts can lead to negative emotions, stress, and even damage team morale. Whether it’s open or hidden conflict, the repercussions can be detrimental to performance, costing both time and money.

This Conflict Management workshop is designed to equip participants with the tools and strategies needed to effectively manage conflicts in a professional setting. By applying proven frameworks and engaging in hands-on exercises, participants will develop the skills to turn conflict into an opportunity for constructive dialogue and improved team performance.

Target Audience:

This course is open to anyone interested in enhancing their Conflict Management skills, including team members, managers, and leaders.

Learning Objectives:

By the end of this workshop, participants will:

• Gain insight into their conflict management style through self-assessment (TKI®).
• Practice conflict management techniques through role-playing and exercises in a safe environment.
• Learn best practices for addressing and resolving conflicts in the workplace.
• Master the art of resolving conflicts as a third-party mediator.
• Understand scientifically validated communication frameworks to navigate stressful situations.
• Take back practical tools, job aids, and templates to implement learned skills in the workplace.

Agenda:

• The Science behind Workplace Conflicts
• Understanding Human Behavior
• Different Personality Types
• Conflict Management Styles
• Conflict Management Strategies
• Workplace Conflicts
• Conflict Resolution Agreements
• Working with Difficult People
• Relationship and Reputation Management

How You Will Benefit:

Participants will:

• Build trust and credibility with colleagues and team members.
• Learn how to leverage conflict situations to initiate critical conversations and improve work relationships.
• Gain the confidence to approach difficult conversations with calmness and assertiveness.
• Proactively manage challenging situations and boost effectiveness in resolving conflicts.
• See improvements in overall performance as a result of more effective conflict resolution.

Course Materials:

Participants will receive a comprehensive course manual containing slides and reference materials, along with job aids and templates for applying the course content back in their work environment.

Prerequisites:

There are no prerequisites for this course.

Technical Requirements:

For eBooks:

• Internet access for downloading the eBook.
• Laptop, tablet, smartphone, or eReader (except Kindle).
• Adobe DRM-supported software (e.g., Digital Editions, Bluefire Reader) for eBook downloads and activation instructions.

Certification

Upon successful completion of this course, participants will receive a Course Completion Certificate from Mountskills.

How Conflict Management Strengthens Teams and Drives Organizational Success

• Enhances Team Trust and Collaboration: By learning how to address and resolve disagreements constructively, teams build mutual trust and credibility. This fosters open communication and healthier work relationships—key foundations of effective teamwork.
• Reduces Stress and Improves Morale: Unresolved conflicts create tension and anxiety. Through conflict management techniques and communication frameworks, teams can handle stress better, boosting overall morale and job satisfaction.
• Promotes Productive Conversations: Teams gain the confidence to have difficult conversations calmly and assertively. This leads to better problem-solving, decision-making, and less avoidance behavior that can stall projects.
• Encourages Diverse Perspectives: Managed conflict brings diverse viewpoints to the surface. When handled effectively, it sparks innovation and creative thinking—turning disagreement into opportunity.
• Minimizes Costly Disruptions: Poorly managed conflict drains time and resources. Conflict resolution skills reduce workplace disruptions, saving the organization time and money while maintaining productivity.
• Builds Stronger Leadership at All Levels: Whether a team member or manager, learning to manage conflict positions individuals as effective leaders who can mediate, guide, and influence others positively.
• Improves Team Performance and Accountability: Conflict management encourages role clarity, expectation alignment, and follow-through. These are crucial to boosting performance and keeping teams on track.
• Supports a Healthy Organizational Culture: Proactive conflict resolution promotes a workplace culture based on respect, transparency, and accountability, aligning with long-term organizational goals.

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