Conflict Resolution Strategies Workshop in Auckland

Certificate: Course Completion Certificate

Language: English

Duration: 1 Day

Credits: 8

Course Delivery: Classroom

Refreshments: Snacks, Beverages and Lunch included in a classroom session

Course Overview:

Conflicts are inevitable in any professional environment, and the ability to manage them constructively is crucial for team success and workplace harmony. Research shows that unresolved workplace conflicts can lead to negative emotions, stress, and even damage team morale. Whether it’s open or hidden conflict, the repercussions can be detrimental to performance, costing both time and money.

This Conflict Management workshop is designed to equip participants with the tools and strategies needed to effectively manage conflicts in a professional setting. By applying proven frameworks and engaging in hands-on exercises, participants will develop the skills to turn conflict into an opportunity for constructive dialogue and improved team performance.

Target Audience:

This course is open to anyone interested in enhancing their Conflict Management skills, including team members, managers, and leaders.

Learning Objectives:

By the end of this workshop, participants will:

• Gain insight into their conflict management style through self-assessment (TKI®).
• Practice conflict management techniques through role-playing and exercises in a safe environment.
• Learn best practices for addressing and resolving conflicts in the workplace.
• Master the art of resolving conflicts as a third-party mediator.
• Understand scientifically validated communication frameworks to navigate stressful situations.
• Take back practical tools, job aids, and templates to implement learned skills in the workplace.

How You Will Benefit: Participants will:

• Build trust and credibility with colleagues and team members.
• Learn how to leverage conflict situations to initiate critical conversations and improve work relationships.
• Gain the confidence to approach difficult conversations with calmness and assertiveness.
• Proactively manage challenging situations and boost effectiveness in resolving conflicts.
• See improvements in overall performance as a result of more effective conflict resolution.

Agenda:

• The Science Behind Workplace Conflicts
• Understanding Human Behavior
• Different Personality Types
• Conflict Management Styles
• Conflict Management Strategies
• Workplace Conflicts
• Conflict Resolution Agreements
• Working with Difficult People
• Relationship and Reputation Management

Course Materials:

Participants will receive a comprehensive course manual containing slides and reference materials, along with job aids and templates for applying the course content back in their work environment.

Prerequisites:

There are no prerequisites for this course.

Technical Requirements:

For eBooks:

• Internet access for downloading the eBook.
• Laptop, tablet, smartphone, or eReader (except Kindle).
• Adobe DRM-supported software (e.g., Digital Editions, Bluefire Reader) for eBook downloads and activation instructions.

Certification
Upon successful completion of the course, you will receive a Course Completion Certificate from Mountskills.

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