Conquer Conflict with Calm & Confidence - 1 Day Workshop in Orlando, FL
Transform disputes into opportunities - master communication, negotiation and conflict resolution in this one day workshop.
Date and time
Location
Regus - Orlando - GAI Building
618 E. South Street Suite 500 +1 469 666 9332 Orlando, FL 32801Agenda
Module 1: Understanding Workplace Conflict
Module 2: Early Recognition and Prevention
Module 3: Communication Skills for Resolution
Module 4: Negotiation and Mediation Basics
Module 5: Managing Emotions in Conflict
Module 6: Industry-Specific Role Plays
Module 7: Personal Conflict Management Plan
Good to know
Highlights
- 8 hours
- Ages 18+
- In person
- Paid venue parking
Refund Policy
About this event
- Certificate: Course Completion Certificate
- Duration: 1 Day intensive training
- Delivery: Classroom, highly interactive session
- Credits: 8 Professional Development Credits
Enjoy complimentary lunch, snacks, and refreshing beverages during this session.
Course Overview:
Orlando’s hospitality and service sectors rely heavily on collaboration, but high-pressure environments can lead to workplace disputes. This course provides practical strategies for identifying, addressing and resolving conflicts effectively. Role-play scenarios based on Orlando workplaces make the training engaging and immediately useful.
Learning Objectives:
- Recognize early signs and triggers of workplace conflict
- Apply proven communication and negotiation techniques
- Maintain professionalism during high-pressure situations
- Develop strategies to prevent future disputes
Prerequisites:
No prerequisites required.
Course Materials:
You will receive a conflict resolution workbook and practice scenarios.
Target Audience :
Suitable for Orlando professionals in high-interaction roles, including:
- Supervisors and Team Leaders
- Hospitality Staff
- Customer Service Representatives
- HR Professionals
Benefits of Attending:
- Recognize and address workplace conflicts before they escalate
- Build stronger relationships through effective communication
- Stay professional and calm under pressure
- Improve team morale and productivity with conflict resolution strategies
Why This Program Is Right for You :
This course is designed to help professionals confidently resolve workplace conflicts through practical strategies, real-world role-plays and proven communication techniques. You will learn to recognize conflict triggers, manage emotions and apply negotiation skills to stay professional under pressure. By the end of the session, you’ll leave with a personalized conflict management plan, stronger communication skills and the confidence to transform tension into teamwork.
©2025 Mangates Tech Solutions Pvt Ltd. This content is protected by copyright law. Copy or Reproduction without permission is prohibited.
By choosing the ‘Conflict Management’ workshop, organizations can strengthen communication, prevent disputes, and boost team productivity. Our in-house session equip employees to manage conflicts early and professionally, fostering collaboration, morale, and trust for smoother teamwork and higher customer satisfaction.
📧 Contact us today to schedule a customised in-house, face-to-face session: corporate@mangates.com
Frequently asked questions
No, there are no prerequisites required.
Practical conflict resolution skills, communication techniques and a certificate.
Yes, snacks, beverages and lunch are included.
It is a one day intensive workshop.
Yes, you will receive a Course Completion Certificate.
You will earn 8 professional development credits.
It is delivered in an interactive Classroom format.
Yes, it strengthens leadership, communication and conflict management skills.
Participants are eligible to request a refund if the request is submitted at least 7 days prior to the scheduled training date.
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