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Crisis Management Mastery - 1 day Workshop in St. Louis

  • Ages 18+

Build the skills to spot warning signs, defuse threats, and lead confidently through any crisis with this high-impact, one-day workshop.

Date and time

Monday, May 19 · 9am - 5pm CDT

Location

Regus - St. Louis - Downtown - Deloitte Building

Deloitte Building, 100 S 4th St Suite 550 +1 469 666 9332 St. Louis, MO 63102

Refund Policy

Refunds up to 7 days before event

Agenda

Understanding Crisis Situations


• Internal Risk Factors • External Threats • Aggression and Hostility • Acts of Violence • Case Study & Review Questions

Managing Workplace Violence


• Recognizing Threats • Handling Property Damage • Psychological Acts of Violence • Addressing Physical Assaults • Case Study & Review Questions

Dispelling Myths About Violence


• "Violence Happens Randomly" • "It’s Rare and Unlikely" • "Problems Will Resolve Themselves" • "Prevention Isn’t Possible" • Case Study & Review Questions

Recognizing Escalation Signs


• Growing Threats and Warning Signals • Stalking, Bullying, and Harassment • Risk of Injury and Death • Case Study & Review Questions

Identifying Troubling Behaviours


• Disruptive Conduct • Emotional and Psychological Abuse • Anxiety-Inducing Behaviour • Real-World Examples • Case Study & Review Questions

Spotting Domestic Violence Indicators


• Disruptive Calls and Messages • Decreased Focus and Concentration • Physical Signs like Bruising • Unexplained Absences • Case Study & Review Questions

Common Triggers of Workplace Violence


• Disciplinary Actions and Terminations • Financial Stress • Personal Loss or Trauma • Perceived Grievances or Slights • Case Study & Review Questions

Navigating Conflict Risks


• Understanding Triggers and Flashpoints • Taking Preventive Action • Identifying and Defusing Critical Situations • Case Study & Review Questions

Responding to Crisis


• Documenting Areas of Concern • Opening Conversations • Reporting Procedures • Escalating Serious Incidents to HR or Hotlines • Case Study & Review Questions

Implementing Crisis Management Strategies


• Crafting Clear Policies • Developing Response Programs • Establishing Emergency Procedures • Training Staff for Preparedness • Case Study & Review Questions

Wrapping Up the Course


• Expert Insights and Best Practices • Reviewing Key Lessons Learned • Completing Action Plans and Self-Evaluation

About this event

  • Event lasts 8 hours
  • Ages 18+
  • Paid venue parking

Certificate: Course Completion Certificate | Duration: 8 Hours

Delivery Mode: Classroom

Language: English | Credits: 8

Snacks, beverages, and lunch will be provided during the session.


Course Overview:


A crisis is any event that can endanger people, disrupt operations, damage property, or harm an organization’s reputation. Managing crises is just as critical as managing finances or human resources. Having a clear, actionable crisis plan is key not only to maintaining business continuity but also to protecting the organization’s survival and profitability.

Effective crisis response requires more than knowledge — it calls for sharp skills and regular practice in spotting risks, assessing situations, and taking swift, appropriate action.

This Crisis Management Workshop equips participants with the tools to recognize that crises often strike without warning. They will learn how to strengthen their ability to manage tough situations, spot early warning signs, and take proactive steps to prevent or effectively handle crises when they occur.


Learning Objectives

By the end of this course, you will be able to:

  • Learn how to anticipate risks and prevent crises before they escalate.
  • Build skills to protect and manage your organization’s reputation during a crisis.
  • Gain practical techniques to respond effectively to workplace crises and threats.
  • Identify early warning signs and triggers of workplace violence and conflict.
  • Develop a structured crisis management plan with clear policies and procedures.
  • Strengthen your ability to report, escalate, and respond to critical incidents.

Who Should Attend:

Anyone interested in developing skills in crisis prevention, response, and workplace safety management.

©2025 Mangates Tech Solutions Pvt Ltd. This content is protected by copyright law. Copy or Reproduction without permission is prohibited.

Unlock your team’s full potential with our Crisis Management Essentials training, where strategic foresight, rapid response, and confident leadership drive resilience and continuity. This high-impact, customizable session empowers individuals to recognize early warning signs, manage high-pressure situations, and respond effectively to unexpected events. By investing in your people, you'll protect operations, minimize risks, and ensure business stability—one prepared professional at a time.

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Frequently asked questions

What does Mangates provide me on the day of the classroom training?

We provide Course Materials, Course Completion Certificate and Refreshments.

What experience does Instructor has?

All our Instructors are Certified & Industry Experts and they have years of experience in the same filed.

How many PDUs will I be eligible for?

You will get 8 PDUs on completion of this course.

What are PDU’s and SEU’s?

A PDU stands for a Professional Development Unit, a way to measure ongoing professional development. SEUs are Scrum Educational Units, issued by the Scrum Alliance.

What are the hours of the training?

The training hours are 9:00 am to 5:00 pm. This can be customized for exclusive sessions.

What time shall I arrive at the venue?

Please arrive 15 minutes early for the training

Are there any prerequisites to attend the training?

There are no prerequisites to attend this training.

Do you provide Placements?

Placements are not guaranteed, however you can ask our trainer for the help as our trainer has contacts with corporate

Do you provide a group discount for classroom training programs?

We value group participation and are pleased to offer the following tiered discounts for our classroom sessions: 5% discount for groups of 3 - 5 participants 10% discount for groups of 5 - 10 participants 15% discount for groups of 10 - 20 participants

Does this course includes exam?

This course does not include exams. Once after the training, we provide course completion certificate with each credit per hour (SEU,s or PDU’s)

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