Sales Ended

Customer Insights (F&B) Engage and Retain Your Customers

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iBosses Institute, MND BUILDING ANNEXE B

7 MAXWELL ROAD #03-01

Singapore, Singapore 069111

Singapore

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Businesses, reduced to the simplest element is about a customer. This is even more so in the food and beverage industry. Throughout the many workshops and talks, OCM has consistently focussed on this theme. In this particular workshop, OCM will share insights to not only help you identify the issues (sluggish sales) but also to explore innovative and engaging ways to connect with your customers.

The main facilitator will be Ebenezer Heng, bringing to the workshop his wealth of experience working with different sectors of restaurants and cafes, marrying them with academic theories and executing them on various technological platforms.

In this workshop, you will learn about:

  • Sentiment Study - how what people are talking about on their social media have an impact on your sales
  • Price Framing - how you can immediately increase your sales and margin through it
  • Client Intimacy - how to convert your customers to become your Fans (regulars)
  • Augmented Reality - an innovative and engaging way to bring your offline customers, online

Workshop Program:

  • Learning more about your customers through Sentiment Study:
  • Case study 1: Top 50 malls report and how it impacts you
  • Case Study 2: F&B 12 months study and how it impacts you
  • An in-depth discussion on Augmented Reality & Artificial Intelligence Chatbots
  • Case study 3: post-mortem, items by items look at an F&B menu
  • (Blended learning segment, powered by ePrism AR apps)

Other takeaways:

  • e-Voucher Listing on ePrism (Augmented Reality Platform) - Worth $100
  • A5 Full Page Advert in upcoming Little India Augmented Reality Heritage Trail (Supported by STB) - Worth $1,000**
  • Establishment listing on Chatbot Messenger - Worth $899



**Terms and Conditions Apply

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Date and Time

Location

iBosses Institute, MND BUILDING ANNEXE B

7 MAXWELL ROAD #03-01

Singapore, Singapore 069111

Singapore

View Map

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