Customer Service Essentials 1 Day Training
Learn how to provide top-notch customer service in just one day at our interactive workshop!
Select date and time
Location
For venue details reach us at eventbrite@mountskills.com
PH: +1 469 666 9332 Washington, DC 20036Refund Policy
Agenda
Assessing your attitude to customer service
Practicing verbal and vocal skills
Handling customer complaints and difficult situations
Demonstrating empathy and building rapport
Defining the Golden Rules for Success
About this event
Certificate: Course Completion Certificate
Language: English
Duration: 1 Day
Credits: 8
Course Delivery: Snacks, Beverages and Lunch included in a classroom session
Course Overview:
Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day Customer Service Essentials training course, you gain foundational knowledge, leverage proven techniques, and apply best practices that will help develop and maintain mutually beneficial relationships with your customers, while continuing to grow your customer base. Gaining these essential customer service skills can help your company boost their customer retention and acquisition metrics.
Course Feature:
You Will Learn How To:
- Adopt a confident, consistent approach that ensures great service
- Apply best practice communication techniques to connect with your customers
- Choose and apply techniques that create customer loyalty and exceed expectations
- Respond positively and constructively to customer problems
Certification:
Once after the training you receive course completion certificate from Academy for Pros.
Who can Attend?
No formal prerequisites are required to attend this course.
We also offer a variety of other courses:-
Frequently asked questions
We provide Course Materials, Lunch, Beverages and Course Completion Certificate.
You can request a refund by sending an email to eventbrite@mountskills.com and within 7-14 working days you get your money back.
You can reach us at eventbrite@mountskills.com
We host the training through both the platform, Online and Classroom. The virtual training option can be chosen by busy professionals.
The duration of the training is 8 hours. The training will run from 9 AM to 5 PM.
Yes, we do provide great discount for the group registration. To enquire, reach us at eventbrite@mountskills.com.
Once you complete the training, you will receive a globally recognized Course Completion Certificate.
Yes. You can switch your registration to a different course with a week prior notice.
Our subject matter experts are from relevant industries and are certified.
You will be credited with 8 PDUs on completion of this training.