Customer Service Excellence: 1-Day Practical Training | Baltimore

Develop confident customer service skills to handle complaints, build rapport, communicate clearly, and create loyal customers.

About the course:

Duration: 1 Full Day (8 Hours)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, Snacks and beverages will be provided during the session

Course Overview:

Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day Customer Service Essentials training course, you gain foundational knowledge, leverage proven techniques, and apply best practices that will help develop and maintain mutually beneficial relationships with your customers, while continuing to grow your customer base. Gaining these essential customer service skills can help your company boost their customer retention and acquisition metrics

Course Feature:
You Will Learn How To:
● Adopt a confident, consistent approach that ensures great service
● Apply best practice communication techniques to connect with your customers
● Choose and apply techniques that create customer loyalty and exceed expectations
● Respond positively and constructively to customer problems

Who can Attend?

No formal prerequisites are required to attend this course.

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