Customer experience is often the factor that can differentiate you from your competition, the factor that can help your brand stand out from the crowd.

This webinar will bring together experts from FWD Life and BNI Bank to talk about

-- Did they see a drop in CX metrics like NPS, CSAT & the main reasons behind it.

-- With the New Digital shift, how did they adapt to the new Customer Journey

-- How they have adapted to the increase in Social media and Chat conversations?

-- Their shift from Offline to Online mode of Feedback Collection

-- Use of AI-driven technologies like Text & Sentiment Analysis.

-- Measuring the impact of new CX Innovations on Key Business Metrics

Our Speakers:

📌 Maika (Kikie) Randini | CMO at FWD Insurance

📌 Rahmat Pertinda | Operational Group Head- Contact Center & Complaint Management at PT. BANK NEGARA INDONESIA (Persero) Tbk.

👉 Who should attend?

Anyone who wants to put the 'X-factor' back into their customer experiences.

Grab your FREE seat now!