- Delivery Mode: Classroom (In-Person)
- Language: English
- Credits: 8 PDUs / Training Hours
- Certification: Course Completion Certificate
Refreshments: Lunch, snacks, and beverages will be provided during the session to keep you energized and focused.
Course Overview:
Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day Customer Service Essentials training course, you gain foundational knowledge, leverage proven techniques, and apply best practices that will help develop and maintain mutually beneficial relationships with your customers, while continuing to grow your customer base. Gaining these essential customer service skills can help your company boost their customer retention and acquisition metrics.
Course Feature:
You Will Learn How To:
● Adopt a confident, consistent approach that ensures great service
● Apply best practice communication techniques to connect with your customers
● Choose and apply techniques that create customer loyalty and exceed expectations
● Respond positively and constructively to customer problems
Who can Attend?
No formal prerequisites are required to attend this course.
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