Designing Tomorrow: Unlock Your Role in the Human & AI Workforce

#Soft Skills #General #Career

Note: this is an offline event, please register only if you are able to attend in person.

Step into the future of innovation and customer experience at our upcoming event in Singapore. Explore how AI is reshaping the way we work, create, and interact—not just with humans, but with machines as customers. Through thought-provoking sessions and hands-on collaboration, you’ll discover how to design empathetic, AI-powered solutions and prepare for the transformative shift where machines are becoming key players in the economy.

Join us to unlock cutting-edge insights, spark creativity, and reimagine the future of design and CX.

Keynote 1 - Think Like a Human, Design Like AI

by Aishwarya Ramakrishnan, Director, Technology - Banking and Financial Industry

AI isn’t coming, it’s already here, reshaping how we think, work, and create. From Generative AI to intelligent Co-pilots, the future of work is being rewritten in real time. In this interactive and thought-provoking session, we’ll dive into the boldest trends in AI and what they mean for you. Discover how to design with empathy using human-centered AI, apply the power of Design Thinking to real-world challenges, and explore the promise, and pitfalls, of this new frontier.

You’ll learn how to harness design thinking to design AI-powered solutions that are as empathetic as they are effective.

But we won’t stop at inspiration. You’ll roll up your sleeves, collaborate in teams, and tackle the question: What went wrong? By unpacking missteps in popular AI trends, you’ll learn how to reimagine them with intention, ethics, and innovation at the core.

The future of work is intelligent. Are you designing for it?

Keynote 2 - Machines Are Customers Too: The New Frontier of CX and Business Growth

by Katja Forbes, Head, Client Experience, Insights and Development - SCB

As AI agents evolve from passive tools into autonomous economic actors, a radical shift is underway, machines are no longer just powering customer experiences, they are becoming the customer.

In this provocative and forward-looking keynote, Katja Forbes explores what it means to design for non-human decision-makers. Drawing on insights from the latest research and her work in Financial Services, she reveals why emotional marketing no longer matters, why data integrity is your new brand promise, and how to build “agent experience” (AX) strategies that attract and retain machine customers.

This session delivers a wake-up call for leaders: the future of CX is already transacting. Are you ready for a customer who is not human?

The two presentations will equip attendees with:

· an overview of the most significant trends in AI and their impact on your work

· how to harness design thinking to design AI-powered solutions that are empathetic as they are effective

· how to design for non-human decision makers

· how to build “agent experience” (AX) strategies that attract and retain machine customers

· which skills – both technical and social – will make you indispensable, not replaceable, in a combined human + digital workforce

We look forward to welcoming you!

By registering you understand that the details you provide during the registration process will be collected and used by She Loves Data. Photographs and/or videos may be taken at the event. By taking part in this event you grant the event organizers full rights to use the images resulting from the photography/video filming, and any reproductions or adaptations of the images for publicity and/or marketing purposes. This might include (but is not limited to), the right to use them in their printed and online publicity materials, social media, and press releases.

Speakers

Aishwarya Ramakrishnan
Director, Technology - Banking and Financial Industry

Aishwarya (Aish) Ramakrishnan is a senior technology leader and Director in the Banking and Financial Services sector, where she leads high-performing, cross-functional teams to deliver technology transformations across Corporate Banking in APAC and the Middle East. Known for her ability to align strategy with execution, Aish drives innovation at scale, empowering her teams to build impactful, resilient, and future-ready solutions.

Combining deep technical expertise with a passion for data and human-centered design, Aish leads with clarity, empathy, and purpose. She is a vocal advocate for inclusive leadership and has spent the past five years shaping global upskilling initiatives through She Loves Data. As the Global Lead for the AI & Machine Learning track at SLD, she has delivered multiple training programs and helped thousands of women worldwide grow their confidence in data and tech.

Committed to nurturing future talent, Aish was selected as a mentor for the National University of Singapore (NUS) Women’s Professional Development Program, where she supports the growth of emerging women leaders. Her industry contributions have earned notable recognition: in 2024, she was named one of the Top 50 Asia Women Tech Leaders, and in 2025, she was named as one of Singapore’s Top 200 IT & Tech Creators by Favikon, securing the #5 spot in the Technology category.

Aish is driven by one mission: to lead with impact, elevate others, and help shape the inclusive, intelligent future of work.

Katja Forbes
Head, Client Experience, Insights and Development - SCB

Katja Forbes is an award-winning digital visionary who knows how to move the needle on growth and innovation. A global authority across CX, UX, data science, product design, and emerging tech, she is a sought-after keynote speaker described as “unyielding, innovative and endlessly insightful”.

Katja’s long list of accolades includes being named among the Top 20 Global CX Leaders in Financial Services, Top 50 Australian Professionals, Top 10 Women Disruptors, and one of Westpac/Australian Financial Review’s “100 Women of Influence”.

Now leading the charge as Head of Client Experience, Insights and Development at Standard Chartered Bank, Katja steers a gold award-winning team creating inclusive and climate positive financial solutions. Formerly an International Director and Vice President on the Global Board of the Interaction Design Association (IxDA) and DEI Director of the Data Visualization Society, Katja remains focused on shaping a future fueled by human-centered innovation.

Beyond her work, Katja is known for her fierce determination, clarity of purpose, and unwavering commitment to uplifting women across the globe, securing her place as a thought leader who backs bold ideas with real-world impact.