Digital Operations - The Real Enabler of Successful Digital Transformation

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8.45 am to 10.15 am Singapore Standard Time, GMT +8

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Digital Operations as the real enabler of successful digital transformation

Modernising your IT operations for better agility, visibility, and response time

Around the world, enterprises are working hard to meet their customer or citizens’ needs and weather the impact of the ongoing pandemic. The “new normal” is driving enterprises to accelerate their digital transformation initiatives to ensure that citizens and customers continue to avail themselves of mission-critical services uninterrupted and seamlessly. This is especially true during these critical times when every IT environment and every channel is facing strain.

While this transformation encompasses people, processes, and technology, it is the underlying. technology that forms the foundation for a successful initiative. A big part of this shift is modernising the IT environments and applications that span data centres, edge locations, and public clouds. There is no better time than now to modernise your IT operations. The need of the hour is to modernise the systems to keep pace with the new digital demands and deliver more effective and efficient public and customer services.

Enterprises are transforming and rapidly adopting cloud services; however, it is important that this transition serves as an enabler and does not create additional complexity for IT operations teams. Given that the top goal of digital transformation efforts is to become more operationally efficient, any new solutions deployed must simplify the IT environment and enable the agencies or enterprises to be more agile.

Modernising IT operations is critical to innovate in this digital era

As enterprises seek to drive innovation and deliver differentiated citizen and customer experiences, they should not be worried about where the application or workload is located —but rather, spend. Time focusing on developing better applications and services for their citizens and customers.

For many IT managers and staff, there’s so much to do, but so few hours and resources to do it. Currently, they must balance their time between the core infrastructure and the business application estate. Along with the more routine activities such as monitoring, fine-tuning resource management, and general maintenance, there are event-driven activities that are time consuming such as troubleshooting, remedial work, and dealing with change requests.

All these require coordination with the respective teams and passing jobs around via various hand-off mechanisms and resulted in even more work in the form of projects and programs which are often associated with new system implementations or significant infrastructure or platform upgrades. Finally, there’s still planning and researching of new tools and technologies to help modernise and improve the environment.

That last task may be the solution to it all, but also the most overwhelming. While the need for modernisation of IT is a no-brainer, how one navigates through the upgrades will require a fair amount of system integration, services expertise, and support.

Always-on, always-ready, future-proof enterprise

To be sure, an enterprise’s digital maturity will dictate the way forward in its digital transformation journey. But certain widely-recognised platforms are essential for a system to effectively and efficiently manage critical functions. So, what are the tools available for the enterprises to leverage on and get that coveted competitive edge?

IT service management(ITSM) would ensure that there is an appropriate mix of people, processes, and technology in place to provide value to customer interactions. When employees have faster and easier access to customer information they can better strategise and respond. This enhanced operational efficiency and agility improve customer’s experience and foster increased public goodwill. This in turn drives employee engagement and productivity further.

Hybrid Cloud Automation enables enterprises to automate and orchestrate the management and operations of their hybrid cloud infrastructure which comprises of different clouds (both public and private).

In order for IT to be more agile and responsive to the business needs, IT needs to explore codifying and automating the hybrid infrastructure so that the infrastructure elements can now be activated, configured and deleted like a piece of software code (infrastructure as code). This will not only speed up software development lifecycle but also eliminate unnecessary human errors and inconsistencies, thus accelerating digital adoption within the enterprise.

DevOps and Automation facilitate an agile way of working for continuous integration and deployment (CI/CD). End to end automation provides better visibility to customer and provider with consistent delivery and operation.

Service Intelligence involves the use of artificial intelligence and machine learning to monitor increasingly complex computing environments. There is a need to collect and analyse data to predict and proactively alert issues before the customer notice.

AIOps, together with service automation, helps to self-heal, and remediate issues proactively. Armed with this aggregated knowledge, IT managers and administrators can take swift action to prevent service outages before they occur. The primary goal is to help improve customer serendipity.

So, what’s an overworked, overwhelmed IT leader to do in the face of all these decisions to transform their digital operations?

OpenGov Asia is pleased to invite you to an exclusive OpenGovLive! Virtual Breakfast Insight aimed at imparting knowledge and strategies on how to transform digital operations and modernise your IT operations to improve your enterprise’s agility, visibility, and response time.


  • How enterprise IT operations teams are transforming today’s increasingly hybrid, multi-cloud, and digital environments?
  • Integrating service management, hybrid cloud automation, and service intelligence platforms to provide end to end digital automation strategy.
  • How to shift the focus from maintenance activities to high-value products and services that grow and transform the business and enterprise?
  • How IT operations can be a force multiplier for business growth?
  • Implementing digital automation to ensure services and operations challenges are resolved.
  • How modernising IT operations improves an enterprise’s agility, visibility, and response time?
  • Overcoming unique hybrid infrastructure monitoring and management challenges and ensuring the ability to visualise mission-critical services at all levels.
  • Enabling remote access capabilities for distributed teams to ensure uptime and availability as well as remediate incidents and maintain services at scale.


  • Chief Information Officer
  • Chief Transformation Officer
  • Chief of IT Operation
  • Chief of Digital and IT Infrastructure
  • Chief of Digital Transformation
  • Chief of Applications and Systems Development
  • Chief Technology Officer
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