Question 1

What is your refund policy?

Accepted Answer

We appreciate your understanding that, unfortunately, we are unable to accommodate cancellations or provide refunds due to the need for advanced engagement with various stakeholders in our planning process. Your cooperation in this matter is sincerely valued.

Question 2

Can I bring my child along?

Accepted Answer

Absolutely! We encourage participants to join as families or groups of friends. During the tour, participants will be grouped into teams of 2-3 for an immersive experience.

Question 3

Does my child need to buy a ticket?

Accepted Answer

This activity is tailored for children aged 7 and above, and each ticket purchase includes a lunch set. Tickets are mandatory for kids aged 12 and above. For parents with children below 12 years old who require lunch catering, kindly ensure a ticket is purchased for each child.

Question 4

Will my child be too young to attend?

Accepted Answer

It's important to note that this activity is designed specifically for children aged 7 and above. Younger children may find it challenging to fully engage with the content. Your understanding on this matter is much appreciated.

Question 5

Is the tour senior friendly?

Accepted Answer

The tour involves a considerable amount of walking, so participants should be prepared for this physical activity. Some seniors may find it strenuous and may choose to bring along a walking aid or wheelchair.

Question 6

Is this wheelchair accessible?

Accepted Answer

While the tour route is generally wheelchair-friendly, it's important to note that our Guild House (our venue for lunch and workshops) may not fully accommodate wheelchairs. We encourage participants to assess their mobility levels and make suitable arrangements accordingly.

Question 7

Can I choose to attend specific parts of the program only?

Accepted Answer

Unfortunately, no. As it's a subsidised program, participants are required to attend the full program rather than select specific segments. Failure to comply may result in blacklisting from future events. Thank you for your understanding and cooperation to take participate in the entire programme.

Question 8

Are there other dates available?

Accepted Answer

Absolutely! Explore our profile - https://ningpoguildsg.eventbrite.com - for additional dates.

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