Emotional Intelligence 1 Day Training in Baltimore, MD

Certificate: Course Completion Certificate

Language: English

Duration: 1 Day

Credits: 8

Refreshments: Snacks, Beverages and Lunch included in classroom session

Course Delivery: Classroom

Course Overview:

Emotional intelligence describes the ability to understand one’s own feelings. It also provides great insight into how emotion influences motivation and behavior. The concept of Emotional Intelligence has been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985.

With our Emotional Intelligence workshop, you will gain a better understanding of self-management and self-awareness. This in turn will give you better insight and control over your actions and emotions. With a greater understanding of emotions, you will experience a positive impact on your professional and personal lives.

Target Audience:

Anybody who is interested in learning Emotional intelligence Skills

Learning Objectives:

• Understand the Emotional Intelligence competency framework.
• Assess and understand current Emotional Intelligence level.
• Understand techniques for being highly positive and energetic.
• Understand how emotions can influence thoughts, goals, relationships, decision-making ability, etc.
• Understand the importance of high expectations and pressure and how to go through it.
• Understand how to be an emotionally strong person, who can handle emotions.
• Understand how to be a responsible person, who does not believe in blame/complaint.
• Understand techniques to develop your emotional intelligence on the job.

Prerequisites:

None

Course Materials:

Attendees will receive a course manual with presentation slides and reference materials.

Technical Requirements:

For eBooks:

Internet for downloading the eBook

Laptop, tablet, Smartphone, eReader (No Kindle)

Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader)

eBook download and activation instructions

Event Planning Workshop: Events do not just happen, they take time to plan, develop, and create. This workshop is designed to give your participants the tools needed to host a great event. They will touch on planning and administrative techniques that will give them the confidence to run an engaging event that will leave a positive and lasting impression on each attendee.

With our Event Planning workshop your participants will explore ways to work with vendors, security, technicians, and wait staff. They will touch on different event types such as awards ceremonies, charity events, and business conferences. By utilizing the correct skill set your participants will be provided the details to pull off a successful event.

Absence Management Workshop: This course provides several useful handouts and exercises relating to absence management.

What is ‘Absence’? And how do we go about managing it and reducing it wherever we can, without falling foul of employment law?

This training has been created to help safely navigate you through the minefield of absence management, paying attention to issues of systems, procedures and organisational culture along the way. Using a selection of exercises, activities and sample documents, the course examines some traditional methods of management as well as some more contemporary and innovative ways of keeping a lid on casual absence. Participants will take away a number of practical tools and ideas to enable them to target performance improvement when back at their desks.

Negotiation Skills - Expert Workshop: Have you ever found that you had differences with another individual, whether a partner, a colleague, a friend, a child, a boss or even a complete stranger? Then you have been confronted with the need of putting your negotiation skills at work. Yes, negotiation is the way by which people settle disputes of any kind.

In this course, the participants will learn about successful negotiation techniques and using them effectively in a different situation and with people of different levels of power. The participants will learn how their negotiation skills impact the organizations that they represent and their personality. The course also reflects the different types of outcomes that are achieved while negotiating and understanding which of these outcomes can be accepted and which one cannot be accepted. At last, but not least, the course also reflects on the influencing process and how things can be achieved without having the proper authority or power.

Human Resource Management Workshop: Recently tasks that were originally thought to fall under the responsibility of the human resources department have become a part of many managers” job descriptions. The sharing and diffusion of these tasks throughout the organization has had an impact particularly on those that are not equipped with the skills or knowledge to deal with these issues.

The Human Resource Management workshop will give managers the basic tools to handle numerous human resource situations such as interviewing, orientation, safety, harassment, discrimination, violence, discipline, and termination. This workshop will provide your participants those skills and assist them with certain Human Resource situations.

Quality Management Workshop: Quality management is a discipline for ensuring that organisational processes, procedures, systems and practices are fit for purpose and able to deliver consistent and continuous benefits. This Quality Management training is aimed at you that would benefit from implementing quality management principles within your organisation with an aim to improve the working practices of the business and consequently its success.

Gain a competitive advantage by developing your employees awareness of quality management principles

The history of Quality Management, from a simple process of inspecting a sample of the finished product to Total Quality Management, has led to the development of essential processes, ideas, tools, and techniques that are central to organisational development, change management, and the performance improvements that are generally desired for individuals, teams and organisations.

Business Case Writing Workshop: Business Strategy execution depends upon developing and implementing the best solution. Success however, relies upon basing the solution on the right requirements, drawn from a sound and robust Business Case.

This one day program will introduce participants to the principles of developing an effective Business Case, within the context of an interactive course driven by a case study. This workshop will provide participants with a working knowledge of the principles of writing an effective, comprehensive and compelling Business Case. The course is driven by participation in a case study, promoting immediate workplace transference.

Presentation Skills - Expert Workshop: In today’s professional world many skills are overlooked as a “given”. Individuals are expected to perform in their field of expertise and it is assumed that includes excellent interpersonal, presentation and communication skills. Unfortunately this is not the norm. Presentations Skills can be developed over time by exposure, but without proper guidance and advice, we risk developing pitfalls that may unconsciously end up being inappropriate for the desired outcome; engaging, entertaining, educating the audience, or gaining buy-in for an idea or project.

In this course participants will be exposed to a series of tailor made improvement points that will help in mastering presentation and communication skills.

Effective Vendor Management Workshop: Your relationship with your vendors can often make or break a project baseline. In this short course, you will learn best practices for managing the vendor relationship from initiation to close, including documenting requirements, negotiating contract terms, and evaluating proposals. You’ll learn how and why to establish clearly defined roles and responsibilities between you and your vendors.

Leading Effective Teams Workshop: This training based on leading teams will help you to develop anyone that leads a team or is involved in a leadership role. It is also useful for those that are about to embark on a position of leadership or need to develop their leadership skills.

Having an effective team around you is crucial. However, it is an area that is often left to chance, which can lead to de-motivated individuals that do not feel part of the business and consequently do not perform. This course looks at what it takes to lead an effective team and how you can get the best out of the people in it by understanding the role of the leader, both personally and from the point of view of the team.

10 Soft Skills You Need Workshop: The meaning of Soft Skills can sometimes be difficult to describe. It can be that unique attribute or characteristic that facilitates great communication. It can be the special way that you show confidence in a challenging situation. The events can become more easily managed with this great workshop.

With our 10 Soft Skills You Need workshop your participants will begin to see how important it is to develop a core set of soft skills. By managing and looking at the way people interact and seeing things in a new light, your participants will improve on almost every aspect of their career.

Practical Sales Skills Workshop: This practical sales skills training has been developed for salespeople or people who are required to sell as part of their role. This course is applicable for both people relatively new to sales as well as those who have a lot of experience as the content is flexible enough to adapt to suit the audience.

If you want your team to exceed sales targets and gain instant results, this sales training is for you!

The core aim of this sales skills training is to provide you with a set of tools that can be practicably used in your role as salesperson

The skills provided are simply a collection of valuable methods of achieving sales. There are many tips and techniques that will be incredibly useful and will help you personally develop a successful sales approach whilst enhancing your performance.

Business Process Analysis & Design Workshop: This business process improvement course provides you with an opportunity to learn the essential knowledge and skills for applying the most effective and current business analysis techniques when modeling your business, comprehensively analyzing the current state, and subsequently designing the future state. The application of these techniques will be presented as part of an overall framework, as you identify key deliverables and the major steps from modeling and analysis of the current state and future state design.

Business Process Analysis & Design Workshop: This business process improvement course provides you with an opportunity to learn the essential knowledge and skills for applying the most effective and current business analysis techniques when modeling your business, comprehensively analyzing the current state, and subsequently designing the future state. The application of these techniques will be presented as part of an overall framework, as you identify key deliverables and the major steps from modeling and analysis of the current state and future state design.

Interview Skills Workshop: This interview skills training will help your learners to develop their selection interviewing techniques. you will also develop many of the skills and techniques that will help you to use the structure effectively.

The selection of new employees can be a long drawn out and expensive process. This means that we must do everything we can to ensure that when we do make a decision we choose the right person. Having gone to all the trouble of working through a selection process there is nothing worse than taking on a new employee who turns out to be unsuitable.

A robust selection process will minimise the risk of this happening and, of course, effective interviewing needs to be part of that. If you handle selection interviewing in a logical, structured and professional way the risk of choosing the wrong person is much smaller.

Report Writing Workshop: This report writing training is aimed at people who are new to report writing or who need to improve their report writing skills. As you would expect from us, this is not a programme covering theory alone. You are expected to put into practice what they are learning as they go through the day.

This training will help you to develop the report writing skills of your participants and ensure you deliver a successful report writing training course.