1. Is this course suitable for beginners?

Yes, the training is designed for both new and experienced sales or customer service professionals.

2. Will I receive a certificate?

Yes, a Course Completion Certificate with 8 PDUs / Training Hours is provided.

3. Can this course improve sales performance?

Absolutely, the modules focus on practical sales techniques, upselling, and customer engagement strategies.

4. Are lunch and refreshments provided?

Yes, lunch, snacks, and beverages are included.

5. Do I need prior experience in sales or hospitality?

No prior experience is required; the course caters to all levels of expertise.

6. How interactive is the course?

Very interactive, with role plays, case studies, and group activities throughout the day.

7. Can this training help in handling difficult customers?

Yes, it includes practical techniques to manage complaints and challenging situations professionally.

8. Is team collaboration covered?

Yes, modules focus on teamwork, communication, and creating a positive service culture.

9. Can organizations request in-house training?

Yes, we offer customized in-house sessions tailored to your team’s needs.

10. Will I learn techniques to enhance customer experience?

Yes, you will learn strategies to deliver personalized, memorable experiences that drive loyalty.

11.What is the refund policy?

You are eligible to request a refund up to 7 days before the event.

Enhance Your Sales Impact: 1 Day Professional Workshop in Goodyear, AZ

By Mangates

Multiple dates

Overview

One-day intensive to strengthen sales, service, and communication skills for measurable business impact.

Group Discounts:

Save 10% when registering 3 or more participants
Save 15% when registering 10 or more participants

About the course:

Duration: 1 Full Day (8 Hours)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, Snacks and beverages will be provided during the session

Course Overview:

In today’s competitive market, exceptional sales and customer service skills are key to driving business growth. This course equips you with practical techniques to enhance communication, handle client interactions, and improve customer satisfaction. Through interactive exercises and real-world scenarios, you will develop the confidence to deliver memorable experiences, resolve conflicts effectively, and boost sales performance.

Learning Objectives:

By the end of this course, you will:

Understand customer needs and enhance client satisfaction.
Communicate effectively and build strong customer relationships.
Handle complaints and difficult interactions with confidence.
Apply practical sales strategies to improve business outcomes.
Develop a personal action plan to excel in sales and service roles.

Target Audience:

Retail staff, sales teams, hospitality workers, and communication specialists

Why is it the Right Fit for You:

This Sales and Customer Service Training is designed to help you develop the skills needed to stand out in client-facing roles. Through practical exercises, real-life case studies, and interactive modules, you gain actionable strategies that boost both customer satisfaction and business growth. Our expert trainers provide personalized guidance to ensure you build confidence, handle challenging situations, and close sales effectively. Choosing this course ensures you are equipped to exceed customer expectations, foster loyalty, and enhance your professional performance in any sales or service role.

Our Royalty Referral Program

Know a team or professional who could benefit from our workshops? Refer them and earn attractive royalties for every successful registration.

For royalty-related queries, contact orders@mangates.com

Want to improve your team’s customer service and sales performance?

We provide in-house training programs tailored to your organization’s needs. Our trainers can customize the modules to focus on specific areas such as communication, complaint handling, or upselling strategies. Delivering the training on-site ensures your team gains practical skills, teamwork strategies, and immediate application in their work environment, driving measurable results for your business.

📧 Contact us today to schedule a customized in-house session: corporate@mangates.com

Category: Health, Medical

Good to know

Highlights

ages 18+
In person
Paid parking

Refund Policy

Refunds up to 7 days before event

Location

For more information on Venue address, reach out to "info@mangates.com"

Ph No +1 469 666 9332

Goodyear, AZ 85326

How do you want to get there?

Driving Public transport Biking Walking

Agenda

Module 1: Understanding Customer Expectations

• Explore customer needs and expectations in retail and hospitality • Learn the impact of first impressions and service quality • Understand different customer personalities • Activity

Module 2: Effective Communication Skills

• Learn verbal and non-verbal communication techniques • Practice active listening and empathy • Enhance clarity and persuasion in conversations • Activity

Module 3: Building Rapport and Trust

• Techniques to establish instant rapport with clients • Understand the importance of trust in customer relationships • Learn strategies to maintain long-term customer loyalty • Case Study

Frequently asked questions

Organized by

Mangates

Followers

--

Events

--

Hosting

--