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Enriching Digitalisation Initiatives in the Public Sector

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8:45 AM-10:15 AM Singapore Standard Time

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Best Government in the World!

Enriching Digitalisation Initiatives in the Public Sector

Accelerating and Redefining The Connected Citizen Experience

COVID-19 has progressed digital transition by years and has foundationally altered the way both the public and private sector across the world deliver services, products and programmes.

Government agencies and institutions have fast-tracked digitisation of internal operations and delivery of citizen services. Businesses made temporary solutions, that are morphing into more permanent ones, to meet changing and new demands – far more quickly than was thought possible before the crisis.

Right from the start, as would be expected, there was increased demand for e-services and expectations of better virtual offerings. The public and private sectors had to transition business, work and services as remote working became a necessity. With this came the urgent need to test the resilience of new working models, provide better access and protect data. Additionally, other disrupted private sectors looked to the government for adaptive and dynamic regulatory models while citizens also demanded more online services.

To stay relevant, competitive, and survive, in the new normal, requires adopting new technologies, formulating evolving strategies, and deploying best practices. In this VUCA environment, governments across the globe, too, are looking to ramp up their digital transformation to better citizen services in a post-COVID-19 era.

Today, citizens’ expectations of their digital interactions with their government are rising from heightened levels. That means even greater citizen demand for seamless experiences and access to the right content, at the right time, across departments and agencies – at any time, anywhere and with any device.

Ultimately, citizen expectations are changing as society becomes more comfortable with using digital services. For example, during COVID-19, there has been a significant increase in Australians turning to government websites for support and information. In addition, with more Australians spending more time interacting with – and becoming reliant upon – digital government, trust is increasing.

Policymakers must understand that digital matters are societal matters. Open and honest communication about risk and emergencies should be considered an asset, not a liability; problems need fixing, not hiding.

The post-pandemic era presents an opportunity for the government to harness the momentum of recent initiatives to improve digital services for citizens. It also offers a platform to strengthen trust in digital infrastructure and to reinforce the benefits of highly secure and encrypted data for personalised experiences.

This is the perfect timing for citizen-centric government leaders. A rich, real-time understanding of the needs of each citizen, supported by a creative mindset, can unlock the pathway to more positive citizen experiences.

There is a clear opportunity right now for the public sector to share learnings, partner and collaborate with industry leaders to work hand in hand in achieving true digital transformation that improves the lives of citizens and society as a whole.

So, what does a government agency/organisation needs to assess and critically adopt to transform their digital operations to innovate citizen experience? OpenGov Asia is pleased to invite you to an exclusive OpenGovLive! Virtual Breakfast Insight aimed at imparting knowledge and strategies on how to accelerate and redefine the connected citizen experience.

We will be discussing:

  • Establishing a unified view of the citizen and why that’s important
  • Using data to develop a personalised digital experience for each individual
  • Managing through a crisis and the tools available for communication managers/policymakers
  • How government agencies/organisations can optimise infrastructures and leverage data analytics to lower costs, risks and complexities
  • How IT and digital operations can be a force multiplier for citizen experience
  • Enhancing IT operations to improve an agency/organisation’s agility, capacity, and response time

Who Should Attend:

  • Chief Information Officers
  • Chief Transformation Officers
  • Chiefs of IT Operations
  • Chiefs of Digital and IT Infrastructure
  • Chiefs of Digital Transformation
  • Deputy Chief Experience Officer
  • Chief Digital Officers
  • Chief Marketing Officers
  • Deputy Marketing Officers

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Organizer OpenGov Asia

Organizer of Enriching Digitalisation Initiatives in the Public Sector

OpenGov has over 20 years’ experience in providing a platform enabling collaboration. The last 5 years, solely to Public Sector within the Asia Pacific Region, including Australia and New Zealand. We are a team that has revolutionised the traditional conference platform, having developed a method to return real and tangible value to the delegates that attend. By creating an environment that enables and enhances true collaboration and knowledge exchange, OpenGov enhances the experience which provides true insights from lessons learnt. These insights are delivered from, and by the many leaders in government agencies from around the world that attend these events. These events cover ICT, Health, Education and Crisis Assessment Response Effectiveness (CARE). Our team has been past winners of the "Best CEO Level Conference in Asia" award.

In speaking with over 500 Government ICT officials this year, we have detailed the challenges many government CIO’s face. Due to the ever changing digital environment, CIO's struggle to keep up with all these changes. To assist these CIO's, OpenGov has embarked on a journey of exploration, finding solutions and best practice examples to assist CIO's in bridging this knowledge gap.

OpenGov has organised many types of events. These events being small training seminars, large scale conferences and industry based exhibitions. They specifically focus on Government, in the areas of Public Sector ICT, Health care and Education. To add further value to these events, we have included private sector representation, which has further expanded on our knowledge based and understanding in the delivery of services to our citizens.

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