Exploring the Foundations of Citizen-Centric Experience

Increasing digital trust and providing a good user experience in government services to promote public satisfaction.

Governments across Asia are being pushed to offer more citizen services online with wider access – anytime, anywhere on any device. Agencies now have had to modernise their digital presence and critical operations to provide better experiences and services to meet citizen and worker demands.

As they look to enable digital access to services and facilitate a remote workforce, governments must cope with legacy systems, siloed information and duplication across various organisations.

The increased online presence has widened the attack surface, leaving agencies confronted by several problems including increased cybercrime. Further up-gradation, strict compliance rules and limited technological skills have resulted in increased costs.

To manage the host of issues, all-in-one and long-term technology must be implemented to allow for simple setup and migration from the present structure to a smooth interoperable system across agencies.

Identity and access management (IAM) and identity governance and administration (IGA) enable individuals and employees to gain secure access at any time. Governments may innovate and increase functionality in their existing infrastructure and expand it.

These digital experiences will not compromise privacy security while allowing people to access modern identification to serve every part of the public sector, including Citizen Identity, National Identity Proofing and Verification, IoT and Smart Cities, Workforce and Public Healthcare Systems and Education.

AI and ML can help to improve governance

Artificial Intelligence and Machine Learning can help with identity governance to minimise risk, expenses, and labour throughout the organisation.

Deliver Trusted Citizen Experiences on a Large Scale

Countries in the Asia Pacific are rapidly advancing their digital citizen access initiatives to enhance government services by modernising, integrating, and simplifying their legacy infrastructure at scale to fulfil the following goals:

• A secure web/mobile digital experience for millions of citizens
• Use of the same unique identification to access multiple public portals
• Adhere to the ever-changing regulations
• To embrace digital trust and a hassle-free citizen experience

For Smart Cities, all citizen services must link smoothly and controllably.

Governments require a trusted digital service to provide a unified platform for employees and people to access services, benefits and license renewals, fine payments, tax filings, and passport applications.

Governments continue to rely on time-consuming and labour-intensive systems and procedures that are incapable of assuring safe integration and agility.

While operating with limited resources, public healthcare and education institutions must deal with the quick pace of threats. This is where the public sector's digital transformation takes place to improve services such as health records, new patient enrolment, and student enrolment.

Governments may now minimise cost structure, mistakes, and friction in their transactional operations using digital transformation solutions, making the government more streamlined and trusted.

OpenGov Asia is pleased to invite you to an exclusive OpenGov Breakfast Insight that will provide the latest information on upgrading IAM at scale for every use case to meet today’s government needs. This is a closed-door, invitation-only, interactive session with top public sector and financial leaders from Singapore.

OpenGov Breakfast Insights are concise, to-the-point, strategic-level discussions designed to bring learning to the highest level! The unique proposition of an OpenGov Asia Breakfast Insight is the integration of cutting-edge insights from our expert speakers and interactive discussion among the participants.

We will be discussing:

• Achieving a unified view of a user across agencies and organisational boundaries
• Assisting with privacy and consent for regulatory compliance
• Reducing risk by safeguarding IoT, microservices, and APIs
• Increasing the utility of existing identification and modernisation
• Increasing the pace of digital transformation and innovation activities

Who should attend:

• Chief Information Officers 
• Chief Technology Officers 
• Chief of Digital Transformation Officers
• Chief Innovation Officers
• Chief Data Officers
• Directors of IT
• Directors of Technology
• Directors of Digital Transformation