Monday, November 17

FOCUS: Tools for Process Improvement and Management (HRDC Claimable)

Ages 21+

This program gives participants a solid foundation in Pritchett’s best of class process improvement methodology: the Rummler Brache program.

By Pritchett Asia Pacific

Date and time

Location

Privilege Banking Center, UOB Branch - Bangsar

45E Jalan Maarof Wilayah Persekutuan, Wilayah Persekutuan Kuala Lumpur 59100 Malaysia

Refund Policy

Refunds up to 30 days before event.

Lineup

Agenda

Phase 0 : Performance Improvement Planning

Phase 1: Process Improvement Project Defination

Phase 2: Process Analysis and Design

Phase 3: Planning Implementation and Managing Change

Phase 4: Managing the Organisation As An Adaptive System

Phase 5: Managing the Organisation Sideways

About this event

Event lasts 8 hours
Ages 21+
Paid venue parking

Welcome to Tools for a Process Improvement and Management

Date: Monday 17 Nov 2025

Time: 09:00:00 GMT+0800 (Malaysia Time)

Location: Kuala Lumpur

FOCUS offers the proven roadmap and building blocks needed for transforming functional silos into a cross-functional, process managed organization. The interactive, case-driven workshop provides a launch pad for process improvement project. Emphasis is on how to redesign and realign processes to optimize results, eliminate waste and non-value adding work, reduce costs and cycle time, and achieve measurable performance gains.

Key Objectives

Demonstrate a working knowledge of the concepts and tools in Pritchett’s Rummler-Brache process improvement methodology
Understand the five phases of process improvement
Learn to use key process improvement mapping tools

Topics addressed

Systems view of an organization
Managing the organization as an adaptive system
Defining critical business issues and a process improvement project
Describing and analyzing current processes, or the “IS” state
Identifying areas for improvement and designing solutions
Constructing maps to document the “SHOULD” process
A model for implementing and managing change

By the end of the workshop, participants learn how to link organizational strategy to performance improvement plans and how to apply a consistent, standardized approach to tackle process improvement projects. They develop basic process mapping skills and a process redesign vocabulary, then apply those skills in a robust case study to document, analyze, and improve real-world processes.

Frequently asked questions

What is your refund policy?

Registrants who notify us of their cancellation more than one month prior to the workshop will have the option to apply the full amount of their tuition to a future course or receive a refund of their tuition less $400. Fee is transferable to another attendee from the same organisation.

Do you conduct in-house workshops for companies?

Yes, Pritchett and the Rummler-Brache Group also deliver this workshop for companies at their locations. Please call +65 9478 9577 (Singapore) or +60 12 380 9912 (Malaysia) for pricing. Or email us at singapore.team@pritchett.asia to enquire.

I need a large scale rollout for 200 participants and above. How can Pritchett assist?

Certification of in-house trainers is our support for large scale upskilling efforts. In-house trainers will be selected to work alongside Pritchett consultants ensuring quality delivery with the right messaging. Please call +65 9478 9577 (Singapore) or +60 12 380 9912 (Malaysia) for pricing.

Organized by

Pritchett Asia Pacific

Based in Texas, USA, Pritchett boasts a legacy of over 40 years, positioning us as trailblazers in the realms of transformative change and performance improvement. Our narrative is a tapestry of unwavering dedication to facilitating organizational success in ever-evolving landscapes. Armed with a diverse spectrum of expertise spanning culture change, change management, and merger integration, our seasoned professionals bring forth a wealth of knowledge, meticulously refined methodologies, and an indisputable track record of success. We proudly serve an esteemed clientele comprising Fortune 500 companies, multinational corporations, and industry leaders, solidifying our role as the trusted ally for those leading the charge in innovation and transformation.