Welcome to Tools for a Process Improvement and Management
Date: Monday 17 Nov 2025
Time: 09:00:00 GMT+0800 (Malaysia Time)
Location: Kuala Lumpur
FOCUS offers the proven roadmap and building blocks needed for transforming functional silos into a cross-functional, process managed organization. The interactive, case-driven workshop provides a launch pad for process improvement project. Emphasis is on how to redesign and realign processes to optimize results, eliminate waste and non-value adding work, reduce costs and cycle time, and achieve measurable performance gains.
Key Objectives
- Demonstrate a working knowledge of the concepts and tools in Pritchett’s Rummler-Brache process improvement methodology
- Understand the five phases of process improvement
- Learn to use key process improvement mapping tools
Topics addressed
- Systems view of an organization
- Managing the organization as an adaptive system
- Defining critical business issues and a process improvement project
- Describing and analyzing current processes, or the “IS” state
- Identifying areas for improvement and designing solutions
- Constructing maps to document the “SHOULD” process
- A model for implementing and managing change
By the end of the workshop, participants learn how to link organizational strategy to performance improvement plans and how to apply a consistent, standardized approach to tackle process improvement projects. They develop basic process mapping skills and a process redesign vocabulary, then apply those skills in a robust case study to document, analyze, and improve real-world processes.
