Introduction

One of the most important skills as a leader is knowing how to delegate properly. At this level, maximizing your resources and team's strengths to achieve your company's objectives is critical. It's easy to manage your output but another story when it comes to managing others. Learn from Trainer Indy as he shows you how to Delegate like a True Leader!

Learning Modules

• Task Classification

• Identifying the Delegatee

• Execution & Management

Target Audience

Managers, Supervisors, Team Leads and any other role that wants to improve their delegation skills.

Learning Platform

Microsoft Teams

Indy has a Bachelor’s Degree in Electrical Engineering (Computer Engineering). He is certified in ITIL® Foundation v3 and ITIL® Intermediate – IT Service Operation. He has Practitioner certifications in PRINCE2® and Neuro Linguistic Programming. He is also a HRDF certified trainer.

Indy has more than 13 years of experience in the IT-BPO (Information Technology-Business Process Outsourcing) industry. He has worked for VADS Bhd., Atos Services (M) Sdn. Bhd., DXC Malaysia Sdn. Bhd., and Thomas Duryea Logicalis Asia Pacific MSC Sdn. Bhd. He is an experienced Technical Support Engineer, Quality Specialist, Service Improvement Specialist, Professional Trainer and Training and Quality Manager.

He is experienced in conducting the following soft-skills programs:

• Personal effectiveness,
• Leadership development programs
• Customer Service Skills
• Business Writing Skills
• Presentation Skills
• American and Australian Culture
• Behavioural Interviewing Skills

He is also experienced in conducting leadership development programs that focuses in :

• Enhancing Effective
• Communication
• Motivation
• Delegation
• Coaching
• Negotiation skills in Managers

His programs enable leaders to better manage time, performance, conflicts, and stress in the workplace. He applies the coaching technique in his leadership training sessions and lets his participants rediscover themselves to identify their strengths and weaknesses.

Indy is also skilled in conducting Training Needs Analysis and developing training roadmaps. Throughout his career, Indy has coached numerous personnel to achieve their targets and career goals. He continues to share his experience and know-how to help others in all his training sessions. He uses a practical, targeted, process-oriented, data-driven approach.

He believes in interactive training where all share knowledge to achieve a common goal. He also strongly believes that everyone has a good idea and an answer to their own challenges, some simply need a little encouragement and guidance to properly develop and implement it.

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