Introduction

We can't escape conflict, but we can learn how to manage it better. Conflicts in a professional setting is one of the last situations we want to be in. How we handle them greatly affects our personal branding in many ways. Learn from Trainer Indy how to better manage conflict while maintaining professionalism at the workplace.

Learning Modules

• Causes of Workplace Conflicts

• Conflict Resolution Strategies

• Management Responsibilities

Target Audience

Executives and non-executives who are looking to better manage conflict.

Learning Platform

Microsoft Teams

Indy has a Bachelor’s Degree in Electrical Engineering (Computer Engineering). He is certified in ITIL® Foundation v3 and ITIL® Intermediate – IT Service Operation. He has Practitioner certifications in PRINCE2® and Neuro Linguistic Programming. He is also a HRDF certified trainer.

Indy has more than 13 years of experience in the IT-BPO (Information Technology-Business Process Outsourcing) industry. He has worked for VADS Bhd., Atos Services (M) Sdn. Bhd., DXC Malaysia Sdn. Bhd., and Thomas Duryea Logicalis Asia Pacific MSC Sdn. Bhd. He is an experienced Technical Support Engineer, Quality Specialist, Service Improvement Specialist, Professional Trainer and Training and Quality Manager.

He is experienced in conducting the following soft-skills programs:

• Personal effectiveness,
• Leadership development programs
• Customer Service Skills
• Business Writing Skills
• Presentation Skills
• American and Australian Culture
• Behavioural Interviewing Skills

He is also experienced in conducting leadership development programs that focuses in :

• Enhancing Effective
• Communication
• Motivation
• Delegation
• Coaching
• Negotiation skills in Managers

His programs enable leaders to better manage time, performance, conflicts, and stress in the workplace. He applies the coaching technique in his leadership training sessions and lets his participants rediscover themselves to identify their strengths and weaknesses.

Indy is also skilled in conducting Training Needs Analysis and developing training roadmaps. Throughout his career, Indy has coached numerous personnel to achieve their targets and career goals. He continues to share his experience and know-how to help others in all his training sessions. He uses a practical, targeted, process-oriented, data-driven approach.

He believes in interactive training where all share knowledge to achieve a common goal. He also strongly believes that everyone has a good idea and an answer to their own challenges, some simply need a little encouragement and guidance to properly develop and implement it.

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